Operations Manager

Job Summary:

Cathedral Center provides services to women and families with children experiencing homelessness and housing crises. The Operations Manager is responsible for ensuring safe and efficient operating functions for Cathedral Center shelter, Friendship House and satellite office locations. Directly reporting to the Executive Director, this position manages and leads activities to ensure efficient and safe use of facilities, purchasing and projects specific to operating efficiencies and encourages a mission driven, ethical, positive, team oriented and collaborative approach to service delivery among and between programs and locations.

Specific Job Duties:

Specific duties include risk management processes, contract compliance, HMIS compliance/reporting, maintaining the agency’s vendor list, oversight of purchasing, facilities management, and communications/technology.

Supervisory Duties:

1. Provide selection, training, and support/supervision of 2 custodial and 1 administrative staff.
2. Provide training, support and supervision of volunteers as needed.

Business Functions:

1. Oversee purchasing, maintain agency approved vendor list and ensure fiscal policy compliance.
2. Contract Compliance: Review contracts annually, ensuring compliance in policy and procedure, reporting, and data collection.
3. Facilitate and oversee accounts payable process, ensuring accuracy and efficient use of resources.
4. Serve as secondary payroll manager for agency.
5. Collaborate with Supportive Services Manager and Director of Programs to ensure efficient and accurate data collection and management, ensuring the effective and compassionate provision of services.
6. Manage staff enrollment and regular training in the statewide HMIS, facilitate monthly reports to public contracts and ensure Cathedral Center’s compliance with HMIS.
7. As part of the leadership team, actively participate in development and management of annual budget.

Facilities & Equipment Management:

1. Develop and maintain up to date standard operation procedures, partnering with the leadership team in overseeing staff training for standard operating procedures that align with agency policies.
2. Ensure the provision of current, effective support for agency communication and technological needs between all locations.
3. Develop and maintain up to date safety and risk management procedures to include the following: OSHA compliance, fire drills, compliance with local occupancy standards and the like.
4. Manage IT and equipment services and contracts
5. Effective oversight and management of service contracts, capital improvement projects, building maintenance and vendor budget.

Active Leadership:

1. As part of the leadership team, provide direction and oversight during leadership, program, and all staff meetings.
2. Actively participate in community meetings and consortiums relative to the homeless provider network.
3. Actively participate in leadership development activities with peers on leadership team.
4. Work collaboratively, effectively, and professionally with Cathedral Center’s partner agencies, always representing the Cathedral Center and all partner agencies in a professional and dignified manner.
5. Lead and participate in agency tours and public speaking as appropriate.
6. Other duties may be assigned by the Executive Director.

Skills and Qualifications:

Required:  Bachelor degree in business or nonprofit management, administration or social services, with at least 3 years of relevant experience; master’s degree preferred.  A valid Wisconsin driver’s license and access to reliable transportation are required, as well as effective skill in use of EXCEL, Word and other Microsoft applications.  Must be comfortable in learning an internet-based case management program.  A commitment to mission, high ethical standards, excellent written, verbal and people skills a must.  Some evening hours may be required.  All staff at The Cathedral Center are expected to work effectively both independently and in a team environment, and to always utilize a trauma-informed approach. This position is available to all qualified internal and external candidates.  Internal candidates must have reached six months of continuous employment at the time of application.  Individuals who are bilingual in English/Spanish are encouraged to apply.

The successful candidate will be able to sit and stand, use stairs, and lift up to 50 pounds, as well as transition between locations.

Compensation and Benefits: The starting range for this position is $50,000 – $65,000 annually, depending on experience and education. Cathedral Center offers a healthy benefits package, including health and dental currently paid at 90%, fully paid long term disability/life insurance, retirement plan contributions, paid holiday, sick and up to 3 weeks of vacation annually.