Home Visiting Case Manager/Safe Babies Healthy Families Case Manager

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We are seeking a candidate that is able to serve the Waukesha, Walworth and/or Milwaukee area.

Bilingual in English/Spanish is a plus!

The Home Visiting Case Manager/ SBHF Case Manager is responsible for coaching parents and helping them to develop skills in critical parenting areas through, education, modeling and other practice.  The position requires collaborative efforts to be coordinated between community resources and agency resources to assist in creating and maintaining a healthy family environment.

ESSENTIAL DUTIES (FUNCTIONS) include the following:

Service Delivery:

  • Establish a trusting relationship with high-risk families by delivering service that is culturally competent, strength-based, family centered, and family directed.
  • Initiate and maintain regular contact with assigned families, primarily in their home.
  • Coordinate Prenatal Care Coordination Services with prenatal families.
  • Complete family assessments either prenatally or at the baby’s birth, and develop and implement Individual Family Support Plans based on family needs and preferences.
  • Provide assistance to families to increase competency in the areas of positive parent-child interaction, home environment, safety, nutrition, child growth and development, and child health care.
  • Plan and facilitate parent groups.
  • Advocate for the rights and preferences of assigned families in situations deemed appropriate by family and program goals and objectives.
  • Link assigned families to appropriate community resources and services.
  • Interpret program services and policies to program participants.
  • Conduct screenings and assessments required by different funding sources.
  • Attend and participate in supervisory, team, and other staff meetings, case conferences, and planning meetings.
  • Implement program goals, objectives and activities to assure quality service to program participant
  • Maintain established average billable hours to scheduled hours work ratio.


  • Maintains current schedule of appointments in Outlook calendar.
  • Administers assessment tools as required.
  • Maintain client files and record all program activities in accordance with established policies and guidelines including policies related to confidentiality.
  • Upon request, complete surveys or questionnaires and/or provide statistical and demographic information that will assist in program assessment and development.
  • Prepare required statistical reports, records written plans, documents and reports in a consistent and timely manner.
  • In cooperation with Program Supervisor and Quality Assurance Coordinator, periodically review and update program goals, objectives, and activities to assure quality service to program participants and professional development of team members.

Community Relationship: 

  • Develop and maintain necessary relationships in the community to execute responsibilities to assigned families, and promote goal and objectives.
  • Complete needed correspondence and communication between other community agencies and service providers.
  • Accesses community resources to assist families in applying for public benefits and community assistance programs.


  • Participate in community organizations that promote the well- being of families and children when instructed by the agency leadership.
  • Performs other duties (or functions) as assigned.


To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s Degree Preferred or Associates Degree in a human service field with 2 years’ experience providing home visiting case management.
  • Knowledge of community resources and capacity to maintain strong working relationships with collaborating agencies.
  • Knowledge of child abuse and neglect prevention, maternal child health and child development.
  • Experience with client services which embraces family support concept and demonstrates attitude that is accepting, non-judgmental and culturally competent.
  • Strong organizational, communication and computer skills.
  • Respect for families of diverse socio-economic status, race, ethnicity and ability to engage them in dialogue regarding personal issues.
  • Must be available to work flexible hours. Working remotely may be allowed for employees in this position.
  • Travel between multiple sites is required.
  • Must have a valid driver’s license and reliable transportation.
  • Must have proof of insurance AND meet the requirements of the Employee Driving Policy.
  • A Criminal Background Check must meet the requirements of the State of WI licensure for day programming.

Specialized Skills/Abilities/Knowledge: 

  • Ability to provide services to families who are at-risk by supporting their efforts in becoming happier, healthier, safer and more independent.
  • Knowledge of community resources available to meet members’ needs.
  • Knowledge of medical and psychosocial needs of children and families.
  • Working knowledge of Microsoft Office Suite.
  • Ability to maintain confidentiality.
  • Awareness of disability issues.
  • Ability to interact with people from culturally diverse backgrounds and display strong customer relation skills.
  • Ability to communicate effectively, verbally and in writing.
  • Ability to problem-solve issues.
  • Self-motivated and able to work independently.
  • Must be organized and able to handle multiple tasks.
  • Must be honest, dependable and able to meet deadlines.
  • Must exercise sound judgment in making decisions and act accordingly.


Includes, but is not limited to:

  • Telephone
  • Copier
  • Computer
  • Motor vehicle
  • Fax


  • May be required to lift, carry, push or pull up to 50 pounds.
  • Frequently requires sitting, standing, walking, bending, squatting, kneeling and reaching.
  • Required to drive, and transport clients.
  • Occasionally exposed to loud/noisy environments.

Compensation and Benefits:

Easterseals provides competitive salaries with excellent benefits including medical, dental and vision insurance, 401(k)/profit-sharing paid Basic Life Insurance, Short and Long Term Disability Insurance and the option for Voluntary Life Insurance. PTO (paid-time-off), paid holidays, paid travel/mileage reimbursement.

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