Senior Membership Manager
CLIENT ASSOCIATIONS: Hematology/Oncology Pharmacy Association, HOPA
REPORTS TO: Director of Membership
DIRECT REPORTS: Membership Coordinator, Membership Manager
EXEMPT/NON-EXEMPT EMPLOYEE STATUS: Exempt (Minimum 37.5 hours/week)
GENERAL SUMMARY
Reporting to the Director of Membership, the Senior Membership Manager supports the mission of the Association by managing the activities aimed at continuously improving the member experience and attracting new members. Activities include member communications and outreach, dues processing, database management, committee appointments, volunteer engagement and exhibiting efforts. Supports the Director of Membership with all aspects of HOPA member relations, including the development and monitoring of data-driven recruitment and retention strategies.
POSITION RESPONSIBILITIES (Minimum 37.5 hrs/wk)
- Under the guidance of the Director of Membership, as well as appropriate volunteer leaders, recommend overall policies, procedures, and activities to continuously improve the member experience as well as develop communications and activities to foster continued growth of the Association’s membership base
- Effectively lead, mentor and oversee the Membership Coordinator and Membership Manager. Manage and coordinate their efforts on behalf of the association and ensure cross-team implementation of key membership messaging in appropriate areas including, but not limited to, member recruitment & retention, volunteer engagement (committee service) and leadership development
- Manage membership processes and procedures including onboarding new members, database management, and report generation
- Assist with the leadership election process by ensuring bylaw and policy adherence including accuracy of eligible candidates, adherence to timelines and meeting quorum
- Oversee volunteer engagement practices including committee service, to support society growth and ensure compliance with policies, procedures and tracking
- Lead efforts to raise the profile of the Association via exhibiting at scientific meetings and industry conferences (serve as onsite staff, exhibit booth logistics, etc.)
- Provide training and serve as an internal champion of the nuances of the membership database for new data input and maintenance of appropriate reports with staff
- Ensure the website and collateral materials are updated and accurate for all membership activities
- Lead for the Recognition Committee and special interest group (SIG) management
- Assist Director of Membership with managing membership and exhibiting budgets
- Serve as the primary staff liaison to Recognition Committee, schedule meetings, oversee the development and distribution of committee materials and tracking of action items
- Serve as secondary staff liaison to the Professional Practice Council
- Other duties as assigned
EDUCATION/EXPERIENCE REQUIRED:
- Education – Bachelor’s Degree preferred
- Qualifications – Outstanding interpersonal, organizational, and communications skills. Computer proficiency and ability to manage and prioritize multiple projects and timeline. An acute attention to detail and a high accuracy on outputs. Able to work successfully in a team environment. Proficient in Windows, MS Word and MS Excel. Experience with MS PowerPoint, and iMIS and/or MS Access a plus.
- Experience – Previous association management experience and familiarity with nonprofit boards of directors a plus
OTHER REQUIREMENTS:
- Travel of up to 2-4 weeks per year
- Some evening and weekend work as needed
- Occasional lifting, up to 50 pounds
*This position is located in downtown Milwaukee, WI and a minimum of two days onsite in the office are a requirement of the role.
*Please apply to the role that best aligns to your experience and qualifications. We’ll discuss your interests and possible opportunities during an initial phone interview. (No need to apply to multiple opportunities.)