Domestic Violence Advocate

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  • Full-Time
  • West Bend, WI
  • Job Type Details: Full Time - 40 Hours Per Week

General Summary:

DV/SV Advocate provides crisis intervention, advocacy, support, and case management to victims of domestic violence and/or sexual violence, including shelter and community victims.

Essential Functions:

General Duties:

  • Provides trauma-informed care practices into service provision for all clients.
  • Completes community client intakes and maintains accurate program paperwork and documentation in paper files and within Osnium according to agency procedures and timelines.
  • Provides crisis intervention, advocacy, and case management to community domestic violence and sexual assault clients and all emergency shelter clients.  Case management includes: assessment, development of a case plan, monitoring and updating of case plan, support, assistance with completion of goals, referrals, life skills, financial literacy/budgeting, employment, housing assistance, and all other professional activities to help the client be successful.
  • Maintains accurate knowledge of local services and other available resources to meet client needs.
  • Maintains client resource library.
  • Responds to requests for the Safe At Home Program.
  • Maintains relationships with and conducts sessions (group or individual) at the juvenile detention center.
  • Provides coverage for the legal advocate to attend DV charging conferences for absences, etc., as assigned.
  • Answers crisis line, provides referrals, and completes database entry.
  • Provide accurate and professional inter and intra-agency communications.
  • Attend and participate in all staff meetings, coordinator meetings, shelter meetings, and weekly one-one ones with Program Director.
  • Assist with reporting requirements, including tracking and gathering program statistics, providing success stories, and written summaries related to the programs/clients.
  • Attend committee meetings, both internal and external, as requested.
  • Supports and attends all FRIENDS special events, committees and functions.
  • Represents FRIENDS in a positive and professional manner.
  • Other duties as assigned.

Additional Duties Specific to Emergency Shelter:

  • Plan and facilitate life skills classes/support groups for shelter clients.
  • Provide conflict intervention and communication strategies to clients, especially within communal living environment.
  • Meet with new clients within 24 hours of arrival to conduct assessment and start service plan.
  • Liaison with local school and ensure children get enrolled within 3 business days of arrival.
  • Perform other duties as assigned.

Additional Duties Specific to Sexual Violence:

  • Participates in a rotation of daytime coverage for the SANE program and CAC calls, along with the SV Advocate.
  • Participates in a rotation of after-hours coverage for the SANE program, along with other agency staff.
  • Attends Sexual Assault Charging Conferences as needed or when the Legal Advocate is not available.
  • Other duties as assigned.

Minimum Knowledge, Skills and Abilities Required:

  • Bilingual (Spanish) Preferred
  • Requires a level of knowledge acquired through the completion of a bachelor’s degree in Human Services, Criminal Justice, or related field OR a combination of relevant education and employment required.
  • Knowledge of domestic and sexual violence dynamics, the trauma-informed service provision framework, legal system and the rights of victims in the civil court procedures.
  • Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.
  • Ability to maintain the highest level of confidentiality.
  • Ability to work flexible hours.
  • Maintains a high degree of professionalism with sound judgment.
  • Ability to work well in a team or independent environment.
  • Working knowledge of all Microsoft Office products.
  • Valid driver’s license.

Working Conditions:

  • Normal office environment.
  • Must be able to lift and carry a minimum of 30 pounds.

Salary and Benefits:

Salary is between $40,000 to $43,000 depending on experience.

Benefits include:

  • Paid vacation and sick days
  • 11 paid Holidays
  • Health insurance (70% employer paid)
  • Low cost dental and vision insurance
  • Pre-tax IRA plan and employer match
  • Group life insurance
  • Long term disability
  • Annual self-care stipend

To apply, email your cover letter and resume to Jesikah Becker, Program Director, at

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