Care Coordinator – Comprehensive Community Services

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Job Title:  Comprehensive Community Services (CCS)-Care Coordinator

Reports To: Program Manager-CCS

FLSA Status: Full-time/Salaried

Comprehensive Community Services (CCS) is a non-traditional case management program for recovery-oriented individuals living with mental health and/or substance use disorders. CCS utilizes a person-centered, wraparound model in which the Care Coordinator is responsible for arranging and monitoring the consumer’s services. The goal of CCS is to assist the consumer in reaching their life vision and encourage maximum self-sufficiency.

WHAT WE OFFER:

  • 3 WEEKS OF VACATION & 11 PAID HOLIDAYS
  • PAID BIRTHDAY OFF
  • FREE DISABILITY INSURANCE
  • FREE LIFE INSURANCE
  • HEALTH, DENTAL & VISION BENEFITS
  • CONTINUING EDUCATION BONUS
  • 401K
  • WE ARE ELIGIBLE EMPLOYER FOR FEDERAL STUDENT LOAN FORGIVENESS
  • AND MORE

Essential Duties and Responsibilities:

  • Manage a caseload of individual clients – this includes completion of all CCS renewal paperwork; regular contact/home visits to monitor status and assess for needs; complete referrals to services; and other rehabilitative tasks to assist client in their recovery
  • Assist clients in building their recovery team to include formal and informal supports
  • Maintain regular contact with clients’ recovery team members and monitor service progress
  • Support clients in self-advocacy and assist them in reaching the highest possible level of independent functioning
  • Conduct on-going assessment of clients to determine needs and provide and/or coordinate the delivery of identified services
  • Utilize a strength-based, trauma-informed, recovery-oriented, and culturally-sensitive approach and provide care coordination according to the CCS Core Values
  • Participate in weekly individual and group supervision sessions
  • Develop and complete treatment plans and clinical records for clients
  • Maintain all required case notes, treatment plans and other clinical records for clients according to agency and funding requirements
  • Other duties as assigned by the Director of Clinical Services

Qualifications:

  • Excellent communication skills both oral and written and strong interpersonal skills
  • Able to communicate, collaborate and work effectively with a diverse group of individuals – including clients, families, co-workers and other providers
  • Demonstrated cultural competency and ability to work with individuals from diverse backgrounds
  • Strong clinical writing and documentation skills
  • Skilled at clinical interviewing and person-centered approaches to case management
  • Excellent critical thinking; able to use logic and reasoning to solve problems
  • Highly developed organizational and time management skills; able to manage multiple priorities
  • Knowledge and experience in using Microsoft Office
  • Valid Wisconsin driver license and automobile insurance that meets the required agency minimums

Training & Experience:

  • Minimum of Bachelor Degree in Social Work, Psychology, or related human services field from an accredited school required; Master’s Degree preferred
  • 2+ years of experience providing case-management services to adults with significant mental health and/or substance use concerns preferred
  • Excellent interpersonal skills
  • Training in Crisis Prevention and Intervention
  • Training in Motivational Interviewing
  • Computer proficient; working knowledge of Microsoft programs
  • First Aid training and CPR certification a plus

Competencies:

  • Managing change
  • Written and verbal communication
  • Forward-thinking/Strategic
  • Initiative
  • Results-oriented
  • Flexibility

This position description indicates the general nature and level of work expected of the employee.  It is not designed to cover or contain a comprehensive listing of duties or responsibilities required of the employee. The employee may occasionally lift, push or pull up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

All Guest House of Milwaukee employees are required to report their COVID vaccination status, whether vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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