Case Manager – Capuchin Apartments

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Job Title: Case Manager – Capuchin Apartments

FLSA Status: Full-time/Salaried

Starting Salary: $35,360 annually

This position is responsible for the coordination, and planning and implementation, of case management services for the tenets who reside at Capuchin Apartments. The Case Manager will work cooperatively with the Lead Recovery Support Specialist in the provision of quality, inclusive supportive services to residents of the apartment building. The population served by Capuchin Apartments includes people with mental illness and addiction.


  • 11 paid holidays + your birthday paid!
  • 3 weeks of vacation!
  • 4 weeks of vacation after 1 year
  • Paid mental health days
  • Paid sick time
  • FREE disability insurance
  • FREE life insurance
  • Health, Dental & Vision Insurance
  • We are an eligible employer for public student loan forgiveness
  • Many advancement opportunities!
  • And more! Check out our 2023 Benefit Flyer Here!

Essential Duties and Responsibilities:

  • Create, implement, and review the tenant’s supportive service plans and programmatic policies and procedures.
  • Oversee and observe assessment of tenants to determine eligibility for placement.
  • Provides Case Management services to the Shelter Plus Care program participants, and ensure that all charts and other records are documented and preserved according to Guest House/ Milwaukee County and HUD standards.
  • Ensure that all tenants’ charts and other records are documented and preserved according to Guest House, Milwaukee County and HUD standards.
  • Provide ongoing communications with property management staff and service providers.
  • Ensure that all relevant documentation relating to the operation of the program is maintained and updated as needed.
  • Develop and maintain professional relationships with tenants as defined through the supportive services agreement.
  • Provide ongoing resources and referrals for clients.
  • Establish and maintain positive community relationships.
  • Other duties as assigned by the Lead Recovery Support Coordinator.

Qualifications & Training and Experience:

  • Knowledge and experience of utilizing community services and resources.
  • Ability to communicate clearly, both verbal and written. Ability to obtain necessary information for the housing eligibility interview.
  • Ability to plan, implement and follow through on projects relating to the position.
  • Skill and understanding in building management, landlord tenant relations and an understanding of housing contracts and leases.
  • Flexibility in schedule (some evening and weekend hours required).
  • Bachelors Degree in Social Work, Human Services or a related field preferred.
  • Experience working with individuals who have experienced homelessness, addiction and who are living with mental illness preferred.
  • Crisis Prevention and Intervention training.
  • Computer proficient – working knowledge of Microsoft programs.

The Guest House of Milwaukee is an equal opportunity employer and service provider.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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