Homelinc Case Manager

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Job Title: Homelinc Case Manager

Reports To: Homelinc Program Manager

FLSA Status: Full-Time/Salaried

Salary: Starting at $40,000/yr

This position is responsible for providing intensive case management and housing support for a caseload of clients with a history of homelessness, a disability such as mental illness, substance abuse, HIV and often dual and multi-diagnosed. Homelinc services promote maximum community independence and self-sufficiency. Services include: assessment of need, documentation, service planning and service plan follow-up, referrals (including mental health and substance abuse referrals), financial resource management, and advocacy. The Case Manager is expected to be available for rotating 24-hour “on-call” for emergencies.


  • 11 paid holidays + your birthday paid!
  • 3 weeks of vacation!
  • 4 weeks of vacation after 1 year
  • Paid mental health days
  • Paid sick time
  • FREE disability insurance
  • FREE life insurance
  • Health, Dental & Vision Insurance
  • We are an eligible employer for public student loan forgiveness
  • Many advancement opportunities!
  • And more! Check out our 2023 Benefit Flyer Here!

Essential Duties and Responsibilities:

  • Maintains a caseload of up to 20 clients who receive subsidized housing assistance through the U.S. Department of Housing and Urban Development.
  • Works alongside Program Manager to ensure all program aspects and services are in alignment with federal regulations and internal Guest House protocols.
  • Ensure the service plan and service delivery for each client is coordinated, monitored, and designed to support the individual in a manner that achieves the highest possible level of independence.
  • Ability to utilize strength based, trauma informed, recovery oriented, and culturally sensitive approach to service. Model recovery principles with the client, his/her family, and other providers/organizations involved in the clients plan.
  • Have a minimum of at least two monthly home visits with each client to assist with basic needs and maintain all paperwork related to those individuals and the program.
  • Provides intensive and ongoing monitoring of clients to maintain housing stability, supports clients in self-advocacy, provides support and crisis intervention as necessary (especially with respect to mental health and substance abuse issues), and ensures adherence with program guidelines.
  • Provide ongoing communication with landlords and service providers to help resolve conflicts that might arise with referred clients and also negotiates linkages/referrals to provide follow-up services.
  • Maintain and update all relevant documentation to ensure compliance with U.S. Department of Housing and Urban Development requirements, as well as agency policies and procedures
  • Establishes and maintains progressive partnerships with assigned clients to motivate and assist them with creating and meeting goals.
  • Utilizes community resources that provide services such as job-readiness, literacy and GED, AODA and mental health treatment, counseling, income benefits, and driver’s license recovery.
  • Utilizes training and continuing education opportunities offered by the Guest House and community partners
  • Perform semi-annual peer audits per program and funding guidelines.
  • Other duties as assigned by the Homelinc Program Manager.


  • Minimum of a Bachelor’s degree in Human Services, Social Work, or Psychology.
  • One or more years of related case management experience is required.
  • Basic understanding of and willingness to provide services based on recovery principles, including but not limited to self-advocacy, resilience, stages of change and client self-direction and empowerment.
  • Demonstrate cultural competency and work with individuals from diverse economic, ethnic and cultural background in a respectful manner.
  • Understanding of issues relating to homelessness and mental health.
  • Knowledge and experience of utilizing community and housing-related resources.
  • Ability to plan, implement and follow through on projects relating to the position.
  • Skill and understanding in building management, landlord tenant relations and an understanding of housing contracts and leases.
  • Maintain a valid driver’s license, vehicle insurance, and reliable transportation in compliance with agency requirements.

Training and Experience:

  • Computer proficiency (Microsoft Word, Excel, Outlook, and Internet)
  • Strong organizational, planning, and time management skills
  • Good decision-making and problem-solving skills
  • Ability to manage multiple tasks often under time deadlines
  • Ability to critically think and work independently as well as on a collegial multidisciplinary team setting

All Guest House of Milwaukee employees are required to report their COVID vaccination status, whether vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.

The Guest House of Milwaukee is an equal opportunity employer and service provider.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Online Here!

The Guest House of Milwaukee, Inc. is an equal opportunity employer and service provider.

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