Lead Housing First Case Manager

Share via:

  • Full-Time
  • Milwaukee, WI
  • Job Type Details: Full Time, Salaried

Job Title: Lead Case Manager– Housing First Program

Reports To: Director of Permanent Supportive Housing

FLSA:  Full-time/Salaried

The Lead Case Manager will provide supervision and oversee key functions of the Housing First Case Management team. This position will also be responsible for providing case management for persons living in scattered site permanent housing. The target population to be served in this program is the chronically homeless of Milwaukee.  The case manager will work in conjunction with Milwaukee County to carry out the functions of the Scattered Site Housing Program including the provision of quality, inclusive supportive services to the tenants.  The Lead Case Manager is expected to be available on a 24-hour “on-call” basis for emergencies.

WHAT WE OFFER:

  • 3 WEEKS OF VACATION & 11 PAID HOLIDAYS
  • PAID BIRTHDAY OFF
  • FREE DISABILITY INSURANCE
  • FREE LIFE INSURANCE
  • HEALTH, DENTAL & VISION BENEFITS
  • CONTINUING EDUCATION BONUS
  • 401K
  • WE ARE AN ELIGIBLE EMPLOYER FOR FEDERAL STUDENT LOAN FORGIVENESS
  • AND MORE!

Leadership Duties and Responsibilities:

  • Provide direct supervision and management of housing first case management team to include scheduling, educating, counseling, evaluation, placement and administrative functions.
  • Support team members by serving as a resource for analyzing and solving problems.
  • Assist with on-boarding and training of new staff as well as providing coaching and guidance.
  • Develop strategies to improve the overall processes and outcomes for the Housing First Program
  • Develop and review annually departmental policies and procedures.
  • Develop documentation, forms, policies and procedures for the Housing First program.
  • Assist in program evaluation and development by preparing reports and other outcomes-based documents in accordance with funding contracts.

Case Management Duties and Responsibilities

  • Maintain a consistent caseload of individuals living in scattered site permanent housing units in conjunction with Milwaukee County.
  • Have a minimum of weekly contact including twice monthly in-home contact with each individual on the caseload.
  • Create, implement and review the tenant’s recovery, wellness and /or supportive service plans.
  • Provide ongoing communications with landlords and related service providers to ensure tenant’s needs are being addressed appropriately and in compliance with their service and/or recovery plan.
  • Assure that all tenants’ files and other records are documented and preserved according to both Guest House and Milwaukee County standards.
  • Encourage clients to focus on their strengths, exercise use of natural supports, develop their own recovery goals and strengthen valued roles within their community.
  • Create partnerships with outside entities to better serve the tenants; schedule various activities for the tenants to participate in throughout the year.
  • Provide supportive services to clients who struggle with mental health issues or co-occurring disorders.
  • Assure that all relevant documentation relating to the operation of the program is maintained and updated as needed.
  • Provide ongoing resources and referrals for tenants.
  • Establish and maintain positive community relationships.
  • Other duties assigned by the Director of Permanent Supportive Housing

Qualifications:

  • Knowledge and experience of utilizing community services and housing resources.
  • Ability to communicate clearly, both verbal and written. Ability to obtain necessary information for the housing eligibility interview.
  • Ability to write professional and technical documents.
  • Skill and understanding in building management, landlord tenant relations and an understanding of housing contracts and leases.
  • Maintain a valid Wisconsin driver’s license, vehicle insurance, and reliable transportation in compliance with agency requirements.

Training and Experience:

  • Bachelors Degree in Social Work, Human Services or a related field required.
  • Two or more years of related case management experience is required
  • Experience working with individuals who have experienced homelessness or who have/are living with mental illness.
  • Crisis Prevention and Intervention training desired
  • Computer proficient – working knowledge of Microsoft programs.
  • First Aid training and CPR certification a plus.

All Guest House of Milwaukee employees are required to report their COVID vaccination status, whether vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.

The Guest House of Milwaukee is an equal opportunity employer and service provider.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applying for this job? Let them know that you learned about it on Jobs That Help!

Share via:
Item added to cart.
0 items - $0.00