Personal Assistance Services RN Supervisor

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Position: Personal Assistance Services RN Supervisor

Status: Full-time, Salaried

Reports to: ILS-Personal Assistance Services Program Director

Position Summary:  Assists with the PAS Program planning, development and direction.  Provides supervision and evaluation of assigned staff.  Provides guidance and clinical assistance to RN Care Coordinators.  Works with the Program Director to ensure that Medicaid audits are addressed and executed in a timely manner.  Provide consultation to department agency personnel and/or community as delegated/requested. Ensures that program is in compliance with all Medicaid, HIPAA and other related laws.  As a member of the management team is responsible to create and sustain a healthy workplace culture for the department and the overall organization and that emphasizes the mission and vision.  Works with the Program Director to expand fee-for-service opportunities; establishes good working relationships with vendors and providers for referral purposes.  Maintains a good working relationship with other departments within the agency.  Participate in agency fundraising and other functions pertaining to the agency. 

Position Expected Hours of Work: This is a Full-Time, Salaried position. At minimum, days and hours of work are Monday through Friday, 8:00 am to 4:30 pm. However, there may be some variability in the weekly schedule due to consumer need driven by compliance as well as by agency need. Occasional evenings and weekends. Staff is expected to be able to work in the office, remotely, or a hybrid of both, during regular business hours.

Essential Functions of the Position: 

  1. Responsible for the direct supervision of various positions including annual reviews, disciplinary actions, and file documentation.
  2. Provides support and guidance to RN care coordinators on a variety of personal care consumer issues and conducts a review of clinical documentation.
  3. Works in collaboration with the PAS Program Director to oversee the day to day operation as it relates to RN Care Coordinators and develop and implement systems that make the PAS department more efficient; which includes personnel development, quality assurance and program evaluation.
  4. Provides direct oversight in the investigation/resolution of consumer service complaints and appropriate follow through in accordance with HR, PAS program and Medicaid Regulations.
  5. Assumes charge of the administrative and supervisory functions in the absence of the PAS Program Director.
  6. Assist in the coordination of Quality Improvement activities with timely implementation of corrective action plans and ongoing monitoring.
  7. Develops a plan for ongoing in-services and staff development for PCWs and RNs that meet our yearly compliance requirements.
  8. Assist Human Resources with all responsibilities directly related to PCW’s, including hiring, investigations, disciplines, and terminations.
  9. Maintains on-going knowledge of government funded programs related to Personal Care and Home Care field. Keeps abreast of HIPAA regulations.
  10. Assures development of a comprehensive orientation plan for newly hired PAS professional staff and completion of that plan for all new staff.
  11. Assures the development and occurrence of effective in-service / training programs for all PAS staff, including PCWs.
  12. Attends conferences, seminars, and meetings regarding issues related to Personal Care as needed and required.
  13. Provides advocacy and support for the Independent Living Philosophy to all PAS staff and consumers.
  14. Responsible for all other various tasks associated with an efficient operation of the PAS department.

Required Experience

  1. Bachelor degree in nursing preferred; minimum of Associate’s degree with equivalent experience required and licensure in the state of Wisconsin.
  2. Minimum of 3-5 years’ experience in a managerial role in a Medicaid certified Home Health/ Personal Care Environment.
  3. Knowledge of Medicaid, Family Care, IRIS and other forms of managed care and regulatory requirements for Medicaid.
  4. Familiarity with Medicaid Audit Procedures.
  5. Demonstrated Computer and software skills required; proficiency with Microsoft office.

Other Qualifications

  1. Excellent communication skills to include speaking, writing, listening and relationship building.
  2. Strong time management, organization and prioritization skills.
  3. Excellent customer service skills
  4. Strong analytical problem solving and critical thinking skills.
  5. Ability to work both independently and cooperatively as part of a team with minimal supervision.
  6. Flexibility in the work environment and willingness and ability to adapt to changing departmental/agency needs.
  7. Positive attitude and professional approach to work.
  8. Ability to travel as job necessitates.
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