Bilingual Wish Coordinator

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This position is responsible for the coordination of wishes within the policies and procedures established by Make-A-Wish America and Make-A-Wish Wisconsin. Efforts are coordinated with other members of the Mission Delivery Department in fulfilling the mission of creating life-changing wishes for children with critical illnesses.

JOB DUTIES AND RESPONSIBILITIES

  • Manage an individual caseload of wishes and ensure wishes proceed in a timely manner. For travel wishes, responsible for: transportation, accommodations, assisting destination chapters, medical equipment, liability forms, itineraries and any other details necessary for the proper execution of the wish. For non-travel wishes, responsible for: purchasing, organizing and implementing all facets of the wish in a timely and cost-effective manner.
    • Supervise and support assigned wish granting volunteers throughout the wish process.
    • For each wish, establish budget and ensure fiscal responsibility while maintaining proper and up to date data entry and information throughout wish process (Raiser’s Edge and Salesforce programs software).
    • Maintain that each assigned wish has all required forms completed and on file per Make-A-Wish America.
  • Research, develop and maintain relationships with vendors in wish specialty area in an effort to affordably grant wishes to qualified children.
  • Maintain close communication with wish granters and wish families to ensure an orderly, magical wish that is in the best interest of the child. 
  • Keep abreast of all National and local policies, procedures, Performance Standards, guidelines and resources as they relate to the wish granting program.
  • Conduct volunteer and medical outreach training sessions statewide with Mission Delivery colleagues, as needed.
  • Serve as a wish granter with rush wishes and in unusual family situations.
  • Support Development and Marketing & Communication Departments as needed with the Chapter newsletter and special events.
  • Assist in selecting certain wish children for participation in special events.
  • Represent Make-A-Wish Wisconsin responsibly and professionally and provide excellent customer service to all constituents.
  • Perform all other duties as assigned.

 QUALIFICATIONS

  • A commitment to and passion for the work of the Make-A-Wish Foundation.
  • Bachelor’s degree required. Previous volunteer coordination or fund-raising experience preferred. Previous non-profit or social work experience helpful.
  • Bilingual abilities in English and Spanish required. At minimum must be Professional Working Proficiency in Spanish.
  • Self-motivated, creative, problem-solving team player who is a detail-oriented professional with excellent writing, organizational and interpersonal skills required.
  • Ability to manage multiple tasks is essential. Public speaking experience helpful.
  • Excellent communication and customer service skills. Ability to interact with diverse groups and work successfully in a collaborative, team-oriented organization is essential. 
  • Comfort with understanding and communicating outlined policies to wish families and volunteers.
  • Experience with having difficult conversations a must.
  • Must have reliable transportation and be willing to work evening and weekend hours as required.

Submit cover letter, resume and salary requirements (required) to: info@wisconsin.wish.org by August 17, 2022.

Subject Line should read “Bilingual Wish Coordinator

NO PHONE CALLS PLEASE! Only candidates selected for interview will be contacted.

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