Advancement Officer, Annual Giving

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The Advancement Officer, Annual Giving is responsible for the development, implementation and management of the university’s phonathon and texting programs and is a key partner in the student philanthropy program. S/he works with colleagues to develop a culture of philanthropy and stewardship among alumni, parents, students and friends of the university.

Responsibilities:

  • Recruit, hire and manage student leadership and calling staff for the phonathon program; supervise Call Center during all calling shifts
  • Develop and oversee texting strategy for annual giving team, partnering with teammates around key campaigns such as Give Marquette Day
  • Create and distribute pre- and post-call marketing pieces, pledge letters, thank-you letters, reminder letters, emails and text messages
  • Develop student philanthropy initiatives in partnership with annual giving teammates, including recruitment and management of student alumni ambassadors, coordination of on-campus programming opportunities and solicitation and stewardship outreach to students
  • Accurately respond to donor inquiries in a timely manner
  • Plan and facilitate student Phonathon staff training and performance assessments
  • Track and analyze solicitation results, actively working to improve results and exceed goals set for the programs
  • Collaborate with Annual Giving staff to complete a comprehensive solicitation schedule in order to maximize results
  • Seek and implement new phone and texting strategies and processes to add to effectiveness and efficiency of these channels
  • Create and update custom calling and texting scripts for various segments
  • Ensure the Phonathon program is running at maximum capacity during each shift
  • Serve as functional lead for calling and texting software; leverage functionality for fundraising and donor engagement
  • Facilitate weekly meetings with Phonathon student leadership staff
  • Maintain availability to deal with technical and administrative Phonathon issues during both evening and weekend times

You may formally apply for the position here:

Marquette University | Advancement Officer, Annual Giving


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