Residential Support Specialist

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  • Full-Time
  • Part-Time
  • Milwaukee, WI
  • Job Type Details: Full Time & Part Time, 2nd & 3rd Shift Positions Available

General Purpose

The Residential Support Specialist (RSS) provides a safe and organized environment for residential treatment by supervising the clients and maintaining the daily schedule.

Essential Functions of the Job

  • Provide a safe, healthy, and therapeutic environment for mothers and children
  • Monitor and record the proper self-administration of resident medication
  • Enforce house rules, regulations and policies with residents
  • Uphold, understand, and review all policies, procedures as outlined by Employee Handbook and CBRF regulations
  • Follow protocol, policies and memo deadlines
  • Attend RSS meetings, required trainings and in-services as assigned
  • Engage, attend, and complete all required training, in-service, and health regulations deemed necessary by policies and regulations
  • Attend staff meetings and reports to insure adequate communication with other staff, and to gain insight into treatment needs of each client
  • Orientation of new residents
  • Provide orientation for house rules for all new residents, enforce house rules and report all offenses to counseling staff
  • Assist mothers in day-to-day activities relating to play, meals, free and bed times
  • Assist, observe, and instruct mothers as they engage in functional family activities with children
  • Assist in court-ordered visitations providing supervision and record results
  • Supervise and assist women in completing house chores and duties, and personal care of children
  • Diffuse violence in the house through non-defensive, prevention and conflict resolution methods
  • Responsible for contacting necessary emergency (911) assistance and following protocol.
  • Complete random urine drug tests to residents as requested by counseling staff
  • Record concerns, progress notes, incidents or pertinent observations in the Shift Log in a timely manner, using clearly stated facts and verbatim
  • Monitor and supervise house chores, meal preparation and food storage, and work cooperatively in supporting the Residential Support Staff Manager and Assistant Manager and Senior RSS
  • Daily tasks such as wake-up calls, laundry, checking clients’ bags upon return, keeping building clean and free of clutter

Marginal Functions of the Job

  • Transportation
  • Shopping/medication pick-up for clients
  • Giving tours
  • Other duties as may be periodically or permanently assigned

Qualifications and Requirements

  • High school diploma or equivalent preferred
  • Driver’s license, safe driving record, and proof of vehicle insurance
  • CBRF training preferred

Other Skills Required

  • Understanding of and ability to provide assistance to residents from a Trauma Informed Care approach
  • Ability to work effectively with people
  • Able to work in a multi-cultural setting
  • Computer skills including proficiency in Word, Excel, and other applications
  • Ability to work 2nd shift (2:30pm to 11pm) or 3rd shift (10:30pm to 7am)

Working Conditions and Physical Requirements

  • Able to negotiate the indoors including stairs.
  • Able to tolerate occasional hot days
  • Able to drive vehicles including 15-passenger van.
  • Able to lift 25 pounds on a regular basis and occasionally 40 pounds
  • Able to hear clients and speak to them
  • Able to visually inspect the facility and work of clients and other living support staff
  • Able to visually identify clients and others for reasons including, but not limited to: security, presence in building, and medication dispensing

Please complete the application at this link

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