Office Assistant

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OFFICE ASSISTANT

Joy House – Milwaukee Rescue Mission Division for Women & Children: The women and children who come to us for emergency or long-term support rely on the safety, love and warmth of Joy House and its many services. We nourish and nurture them through training, education and spiritual guidance so they can make better lives for themselves and for their kids.

Joy House is seeking Christian women to fill Office Assistant positions, providing administrative support to ensure efficient operation of Joy House’s centralized coordination and communication hub.  These are key positions to demonstrate guest care, hospitality and encourage positive interactions among staff and guests.

WORK SCHEDULE:  Two opportunities available:

  • Full-time, 1st Shift
  • Part-time (25 hrs between the hours of 2:30pm-8:30pm)

LOCATION:  Central Campus, 830 N. 19th Street, Milwaukee, WI. 53233

RESPONSIBILITIES:

  • Perform telephone assessments with all callers and schedule emergency intakes when necessary
  • Answer and direct incoming phone calls to appropriate staff, take messages and communicate appropriate information to callers
  • Monitor the Joy House lobby and dayroom to maintain a calming atmosphere
  • Operate multimedia for guest and staff
  • Provide quality assurance for intake and statistical forms
  • Record stats for all of Joy House and prepare statistical reports for Office Manager
  • Communicate vital information (shift events) via electronic log
  • In the absence of administrative staff, maintain the operation and function of Joy House by assessing immediate needs, providing direction, and supervising 1st shift staff
  • Train new staff on the proper handling of intake calls and assessments and how to operate the phone system, security camera and intercom system
  • Familiarize new staff with office area logistics and procedures
  • Assist guests with accessing their medications, copying forms and documents, and addressing other needs
  • Confirm, greet, and direct volunteers
  • Assist staff with daily tasks when necessary (escorting families to meals, check-ins, etc.)

QUALIFICATIONS:

  • A Christian woman who is able to relate well with others in a diverse population
  • Undergraduate degree, preferably in applicable field (social work, hospitality, communications, office management, data entry) and/or 2-4 years of office/administrative work experience
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Excellent oral and written communication skills
  • Strong organizational, prioritization, and time-management skills
  • Detail orientated with high degree of accuracy
  • Ability to work effectively with diverse families, to use discretion and to stay calm and tactful under pressure
  • Ability and willingness to follow instructions, to be flexible and a team player
  • A workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsive
  • Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
  • Be a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conduct
  • Pass a pre-employment background check and drug test

EXCELLENT BENEFIT PACKAGE:

  • Competitive salary
  • Excellent Medical, Dental, and Vision Insurance*
  • Health Savings Accounts with employer match*
  • Life and Short/Long Term Disability Insurance*
  • 401K with generous employer contribution
  • Paid holidays and generous PTO*
  • Health Club reimbursement*
  • Free onsite parking
  • Free meal available during shift
  • Business Casual/Casual Dress

* Benefits based on full-time employment

Click here to apply on our website.

The Milwaukee Rescue Mission is a 501 (c)3, charitable, non-profit church, Christian organization. Milwaukee Rescue Mission has an organizational religious exemption from the prohibitions contained in Title VII of the Civil Rights Act of 1964, as amended, concerning religious discrimination in employment.  We further reserve the right to discriminate or designate certain positions when a bona fide occupational qualification exists. Subject to the Constitution of the United States and all applicable state and federal laws, Milwaukee Rescue Mission does not discriminate in the administration and dissemination of its programs and services.

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