Benefits Administrator

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Position Overview

The benefits administrator is responsible for the day-to-day operations of group benefit programs (group health, dental, vision, short-term and long-term disability, life insurance, flexible spending plan, retirement plans, etc.). The benefits administrator provides excellent customer service and designs quality benefits plans. The administrator continually investigates new benefits programs, improves existing programs.


  • Administer employee insurance programs including life, disability, and health insurance plans.
  • Advise and inform employees of changes and developments related to benefits including eligibility, coverage and provisions.
  • Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company’s benefits package.
  • Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions. Provide training and support to employees.
  • Serve as primary contact for plan vendors and third-party administrators.
  • Coordinate transfer of data to external contacts for services, premiums and plan administration.
  • Evaluate and revise internal processes to increase efficiency.
  • Document and maintain administrative procedures for assigned benefits processes. 
  • Complete records, reporting, and other documentation required by federal, state, and provider rules and regulations. Ensure compliance with applicable government regulations.
  • Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDROs, QMCSOs, distributions, loans, hardships and compliance testing. 
  • Maintain employee benefits files, maintain group benefits database and update employee payroll records in the HRIS system.
  • Perform internal audits to ensure accuracy.
  • Analyze current benefits, evaluating the use, services, coverage, effectiveness, cost, plan experience and competitive trends in benefits programs.
  • Review both short- and long-range cost estimates/projections and relevant statistical analyses regarding modifications in benefits programs and implementation of new programs.
  • Survey industry trends. Complete benefits surveys and review information obtained from the results. Analyze complex benefits information. Forecast trends and assist with future benefits designs. Develop specific recommendations for review by management.
  • Monitor administrative costs of benefits programs and recommend cost containment strategies, including alternative methods for administration and funding.
  • Research employee benefits plans and vendors to identify those that present the best value.
  • Design, recommend and implement new benefits programs. Examine possible plan designs and benefits cost changes.
  • Participate in meetings and selection for best plans, options and rates with the broker.

Accountability and Performance Requirement

  • All staff members are accountable for knowing and performing the responsibilities associated with their individual position in an efficient and effective manner, understanding that each of us plays an integral role in the success of our mission. All staff will support the agency mission, vision, standards of conduct, code of ethics and strategic directions and support administrative decisions.  This must be demonstrated by maintaining a positive work environment, and by behaving and communicating in an appropriate manner with children, families, coworkers, supervisors and the public while achieving performance expectations.


  • Bachelor’s degree in human resource management or related field, and three to five years of related benefits or employee benefits administration experience.  
  • Computer proficiency and technical aptitude with the ability to use Microsoft products, including PowerPoint; experience with HRIS and benefits databases.
  • Project and team management/leadership skills and experience.
  • Proven ability to work effectively in a team environment with associates.
  • Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
  • Strong analytical skills and a thorough knowledge of plan designs.
  • Knowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including the ACA, ERISA, COBRA, FMLA, ADA, Section 125, Medicare, and Social Security and DOL requirements.
  • Excellent communication and organization skills.
  • Possession of a valid driver’s license, and a driving record meeting the driver selection standards as established by Next Door.
  • Ability to have regular use of an insured, privately owned vehicle on a daily basis.
  • Must have liability insurance of $100,000/$300,000 on first day of employment.

Safety and Health

Next Door is committed to providing a safe work environment and to fostering the well-being and health of its employees. An essential part of each employees’ job is the development of safe working practices and the observance of safety rules, including:

  • Following safety warnings and directions at all times.
  • Using personal safety devices when required.
  • Reporting any unsafe conditions to supervisor.
  • Following process for reporting suspected child abuse and neglect.
  • Reporting unsupervised children, after ensuring child’s safety.
  • Implement active supervision practices at all times, including transition times.

Physical Demands   

  • Must be able to lift up to 15 pounds at a time.
  • Physical exam, drug screen and TB test are required as a condition of initial employment.

Physical Activity        

  • Talking and speaking clearly, hearing conversation level.

Work Environment

  • Prolonged periods sitting at a desk and working on a computer.


  • Ability to make frequent, significant decisions to understand and react to the employees and candidates. 
  • Ability to respond quickly and competently to an emergency or crisis situation in order to keep children and staff safe.
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