IT Support Technician

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Position Overview

Serves as the first level point of contact for users. Provides analysis and resolutions to problems. Performs routine maintenance of hardware and software as required and assists in integration and implementation of technology for agency.


  • Diagnose and resolve computer hardware, software and network problems.
  • Install and configure computer hardware and software.
  • Provide both first level telephone and second level onsite support services.
  • Work with vendors and other Next Door personnel to resolve technical issues.
  • Ensure that back-up system for the network operates properly and conduct routine timely checks of back-ups.
  • Maintain all pertinent records including project status reports. Promote effective use of available technology.
  • Perform installation of new software on systems.
  • Provide basic assistance and introductory training of all new hardware and software.
  • Keep current on new hardware and software by attending technical conferences and seminars, reading trade magazines periodicals and by engaging in self-improvement activities.
  • Aid in introducing new personnel to system.
  • Implement both internal and external security safeguards.
  • Perform other duties as assigned.
  • Replace and repair (or arrange for the repair) hardware as required. Train and update employee/end users on proper network usage. Provide technical support to employee/end users.

Position Specific Requirements:

  • Must have access to a personal vehicle to use on a daily basis, maintain a valid driver’s license and automobile insurance with liability limits of $300,000 (bodily injury) and $25,000 (property damage for each occurrence).
  • Transport/Move equipment such as computers, monitors, printers, peripherals on a regularly basis.

Accountability and Performance Requirement

All staff members are accountable for knowing and performing the responsibilities associated with their individual position in an efficient and effective manner, understanding that each of us plays an integral role in the success of our mission.  All staff will support the agency mission, vision, standards of conduct/code of ethics and strategic directions and support administrative decisions.  This must demonstrated by maintaining a positive work environment, and by behaving and communicating in an appropriate manner with children, families, coworkers, supervisors and the public while achieving performance expectations.


  • Associate’s degree in Computer Science or network certification, and a minimum of 3 years related experience and training system administration.
  • 3-5 years of PC/Server support and troubleshooting experience.
  • Experience supporting Windows 10, MS-Office and Office 365.
  • Solid understanding of Windows Server operating systems.
  • Excellent organizational, oral and written communication skills.
  • Ability to work with limited supervision.
  • Ability to work effectively with a diverse population.
  • Time management skills.
  • Multi-task oriented.
  • Flexible work schedule including overtime.
  • Excellent organizational, interpersonal, and communication skills.
  • Confidentiality is required.

 Safety and Health

Next Door is committed to providing a safe work environment and to fostering the well-being and health of its employees. An essential part of each employees’ job is the development of safe working practices and the observance of safety rules, including:

  • Following safety warnings and directions at all times.
  • Using personal safety devices when required.
  • Reporting any unsafe conditions to supervisor.
  • Following process for reporting suspected child abuse and neglect.
  • Reporting unsupervised children, after ensuring child’s safety.

Physical Demands         

  • Primarily active work; occasionally lifting up, holding or moving up to 50 lbs.

Physical Activity      

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this position, the employee is regularly required to sit/stand and move freely throughout the day.
  • Must be able to lift 100 lbs.
  • The employee must also climb stairs and walk frequently, with bending, twisting and reaching. Must be alert with good vision, with the ability to hear, speak and read.

Work Environment

  • Mainly office/early childhood center setting with travel between sites required.
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