The ND Receptionist is courteous and professional. Acts as the primary contact between Next Door (ND) and its visitors and clients while striving to maintain a safe and secure environment. Clerical work including mail distribution, light typing, general office duties and other tasks to complete during the day.
- Responsible for greeting children, parents, visitors and staff in a professional and courteous manner.
- Maintain and implement centers Security procedures.
- Ensure that every agency visitor (parent, volunteer, etc.) signs in at the front desk.
- Answer all incoming and internal calls within three rings.
- Distribute agency applications to requestors, including employment, volunteer and program enrollment applications.
- Take accurate messages. Distribute messages to appropriate visitors and staff.
- Oversee lobby areas; controlling noise and crowd conditions by redirecting children, parents, visitors, and staff to the proper areas.
- Maintain a clean and organized reception area including, wiping countertops and tables, cleaning windows, etc.
- Alert Security for Security related issues.
- Alert Facilities for maintenance related issues.
- Assist in Fire Drills with keeping accurate counts of children, visitors and staff.
- Separate mail promptly and appropriately. Contact staff via email or phone for pickup.
- Accurately complete Delivery Log for package items from UPS, Fed Ex, etc.
- Perform clerical duties when requested through priority set by the Operations Supervisor.
- Contact authorities when appropriate.
- Report any irregularities promptly to Operations Supervisor.
- Perform other duties as assigned.
- Facilitate timely and accurate communications, both verbal and written, as required for employee and outside contacts.
Accountability and Performance Requirement
All staff members are accountable for knowing and performing the responsibilities associated with their individual position in an efficient and effective manner, understanding that each of us plays an integral role in the success of our mission. All staff will support the agency mission, vision, standards of conduct/code of ethics and strategic directions and support administrative decisions. This must demonstrated by maintaining a positive work environment, and by behaving and communicating in an appropriate manner with children, families, coworkers, supervisors and the public while achieving performance expectations.
- Must have strong organizational, prioritizing, written and oral skills.
- A high school diploma or equivalent is required with 2-3 years receptionist and/or administrative assistant experience.
- Computer literate including Microsoft Office Suite. Experience with database management software (Excel) is critical to successful job performance.
- A typing speed of 45-55 words per minute.
- Multi-task oriented.
- Professional, patient and dependable.
- Ability to work with diverse ethnic groups and low-income families.
- Ability to work with minimal supervision.
- Able to work in a fast-paced environment.
- Possess a desire to learn new skills.
Special Position Requirements
Other duties as assigned.
Safety and Health
Next Door is committed to providing a safe work environment and to fostering the well-being and health of its employees. An essential part of each employees’ job is the development of safe working practices and the observance of safety rules, including:
- Following safety warnings and directions at all times.
- Using personal safety devices when required.
- Reporting any unsafe conditions to supervisor.
- Following process for reporting suspected child abuse and neglect.
- Reporting unsupervised children, after ensuring child’s safety.
Primarily required to sit/stand most of the day.
While performing the duties of this position, the employee is regularly required to sit/stand and move freely throughout the day. The employee must also climb stairs and walk frequently, with bending, twisting and reaching. Must be alert with good vision, with the ability to hear, speak and read.
Mainly reception desk setting and travel to various sites for meetings/coverage may be required.
- Ability to make frequent, significant decisions to understand and react to the development process of children.
- Ability to respond quickly and competently to an emergency or crisis situation in order to keep children, visitors and staff safe.