Volunteer and Community Relations Specialist

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Position Overview:

The Volunteer and Community Relations Specialist is a key part of the Development, Marketing and Books for Kids teams at Next Door. This team understands the needs of Next Door and the families served, works with the program team to identify volunteer and family needs, and develops a comprehensive volunteer and community engagement plan as it relates to community support of Next Door.

The Volunteer and Community Relations Specialist is a self-motivated, enthusiastic, organized and team-oriented individual who is responsible for coordinating volunteer recruitment and engagement and aligning and engaging the community with our programming needs.


  • Mission: Positively represent and communicate Next Door’s mission, vision and programs to potential funders and in the community.
  • Strategy: In conjunction with the VP of Development and Communication, develop volunteer and community engagement plans related to community support of Next Door.
  • Volunteers: Develops and implements a volunteer recruitment plan, screens potential volunteers, implements volunteer orientation /training /tours, find and monitors volunteer placements for successful outcomes for the volunteer /staff /children /families, engages with on-site volunteers daily, and completes volunteer satisfaction surveys and volunteer recognition activities.
  • Events: Develops and implements a volunteer recruitment and engagement plan for Next Door events. Coordinate all details of on-site visits and other activities related to educational programming.
  • Drives: Develop and implement plans for community drives including Holiday Gift Giving, Amazon Wish Lists, gift cards and other drives and donations. Work with programs to understand needs, recruit participants, update all materials, promote drive needs, coordinate logistics, and engage all participants.
  • Communication: Coordinate promotion and outreach for Next Door volunteer positions through various channels, including digital, event, and one-on-one connections. Evaluate new recruitment strategies and partnerships.
  • Database: Track all volunteer and community donations and service hours. Coordinate with other database systems to ensure aligned understanding of engagement.
  • Support: Support the Vice President of Development and Communication with volunteer and community records, research, strategy and correspondence.
  • Programs: Establish and maintain relationships with program staff to understand the needs of the families served, understand program details and funding needs and that facilitate healthy, nurturing, interactive engagement of donors and prospects.

Accountability and Performance Requirement:

All staff members are accountable for knowing and performing the responsibilities associated with their individual position in an efficient and effective manner, understanding that each of us plays an integral role in the success of our mission.  All staff will support the agency mission, vision, standards of conduct/code of ethics and strategic directions and support administrative decisions.  This must demonstrated by maintaining a positive work environment, and by behaving and communicating in an appropriate manner with children, families, coworkers, supervisors and the public while achieving performance expectations.


  • Excellent time management skills with the ability to handle multiple projects simultaneously and meet tight deadlines.
  • Associate’s degree required.
  • Minimum of 1-3 years’ experience in non-profit fund development, volunteer management, program management, events planning or communications required.
  • Excellent written and verbal communication skills required. Experience in giving presentations to individuals and to groups.
  • Ability to communicate effectively internally and externally, with peer and executive levels, and with community partners and volunteers.
  • Proficient in using Microsoft Office (Word, Excel and PowerPoint), and Outlook.
  • Experience working in a volunteer database preferred.
  • Ability to work and cooperate on all levels as a team member.
  • Ability to work with minimum supervision.
  • Confidentiality regarding clients and staff is required.
  • Ability to work respectfully and effectively with a diverse population.
  • Flexibility to work some evenings and weekends for events.
  • Ability to drive and/or travel to work-related functions/meetings.
  • Must have access to a personal vehicle to use on a daily basis, maintain a valid driver’s license and automobile insurance with liability limits of $300,000 (bodily injury) and $25,000 (property damage for each occurrence).
  • Must be willing to have a Tuberculosis Skin Test at the time of hire.

Special Position Requirements: N/A

Preferences: N/A

Work Requirements:

  • Other duties as assigned.

Safety and Health

Next Door is committed to providing a safe work environment and to fostering the well-being and health of its employees. An essential part of each employees’ job is the development of safe working practices and the observance of safety rules, including:

  • Following safety warnings and directions at all times.
  • Using personal safety devices when required.
  • Reporting any unsafe conditions to supervisor.
  • Following process for reporting suspected child abuse and neglect.
  • Reporting unsupervised children, after ensuring child’s safety.

Physical Demands:

  • Employee is regularly required to sit/stand and move freely throughout the day.
  • Employee must also climb stairs and walk frequently, with bending, twisting and reaching.
  • Must be alert with good vision, with the ability to hear, speak and read.
  • Must be able to lift 30 pounds and have own transportation.
  • Must be able to work evenings and weekends as required.

Physical Activity: N/A

Work Environment:

  • Required to be able to operate a vehicle for travel to other sites for meetings.
  • Noise level consistent with an office located in a child centered environment.


  • Frequent internal and external interaction.
  • Making judgment calls, counseling others, frequent changes in volume of work.
  • Ability to respond in an emergency or crisis situation.
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