Youth & Family Specialist-Teen Crisis & Runaway Program

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  • Full-Time
  • Part-Time
  • Milwaukee, WI
  • Job Type Details: $15/hr-$16/hr

POSITION DESCRIPTION: Oversee the activities at our 24/7 runaway and homeless youth shelter during shift. This position reports directly to the Director of Housing and Crisis Services.


  1. Shelter Care: Provide consistent, caring and supportive residential supervision and shelter care for adolescents in a trauma informed environment. This includes: meeting the physical, emotional and crisis needs of the youth housed, communicating effectively with the youth, developing milieu programming and activities, meeting with visitors, preventing and resolving conflicts among residents, between residents and family members, and visitors.
  2. Crisis Intervention Services: Initiate, maintain and complete the intake process including: initial engagement and service explanation, problem solving, individual interviewing, development of shelter contracts with youth, and interpretation of the service program in the context of providing crisis intervention services.
  3. Teamwork: Effectively communicate with and assist therapists, youth and family specialists, program directors, etc. in the implementation of a problem-goal focused individualized intervention plan, making referrals to additional supportive services for youth and families, and assist with safe and supportive discharge plans for residents.
  4. Support/Educational Groups: Provide support and educational groups as an adjunct to counseling services in accordance with individualized intervention plan.
  5. Record Keeping: Accurately complete all records associated with client files, log entries, forms and memos.
  6. Telephone: Provide telephone crisis counseling, information and referrals in order to meet the needs of youth, adults and agencies in the community requesting assistance through our 24/7 telephone crisis line.
  7. Volunteer Supervision: Provide supervision of volunteers and student interns in the implementation of their duties and provide feedback as required.
  8. Housekeeping, Home Maintenance, Meal Preparation, Laundry: Ensure that the house and grounds are cleaned and maintained on a daily basis in the context of daily chores through the supervision of residents, volunteers and sharing in the tasks themselves in order to meet acceptable levels of cleanliness, safety standards, and other inspections. Ensure that meals are prepared and meet nutritional guidelines. Supervise and enlist the help of residents and volunteers in the preparation of meals, table setting, clearing, and clean-up.
  9. Additional Duties: as assigned by the Lead Youth and Family Specialist or Program Director.

BENEFITS: Employees receive paid training for state mandated certifications and annual continued education, paid time off for accrued sick leave, holidays, and vacation time. Health insurance, dental insurance, Employee Assistance Program and retirement plan are available to full time employees.

POSITION REQUIREMENTS: Must be at least 21 years of age or older. High school diploma or equivalent; Bachelor’s degree in social work or relevant human services field preferred or a combination of relevant education and experience. Excellent communication & interpersonal skills with attention to detail and the ability to climb stairs with some lifting. Must be able to pass a Wisconsin State Caregiver Criminal Background Check per the standards set forth by state licensing requirements.

Flexible work availability is necessary as our teen crisis shelter is open 24/7 during daytime, evening, and overnight hours. Must have weekend availability. Youth and Family Specialist shifts are 1st (7am-4pm), 2nd (3pm-12am), and 3rd (11p-8am) shifts, Sundays-Saturdays. Attendance at weekly staff meetings on Wednesdays 9:00am-11:00am is required.

EQUAL OPPORTUNITY EMPLOYER: Walker’s Point Youth and Family Center is committed to diversity in all that we do. We welcome applications from all individuals including those who mirror the diversity of our youth and the community we serve. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

AGENCY: Our Runaway & Teen Crisis Program provides temporary shelter, counseling, and supportive services to youth ages 11-17 free of cost. This program provides a safe and legal alternative to the streets for runaway and homeless youth, as well as offering respite in a neutral space where problem-solving can take place for both the youth and the family. We help youth decide upon a future course of action which is positive and in their best interest.

Please submit a cover letter and resume with subject line, "Full Time YFS Position" or "Part Time YFS Position" to the Director of Housing and Crisis Services, Tonya Lyons at

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