Operations Manager

Mission
The Cathedral Center’s mission is to provide a safe environment for women and families with children, while working to end homelessness – one life at a time. We pursue our mission via provision of emergency shelter, emergency and flexible housing, case management support before, during and after a shelter stay and employment services.

Job Summary
The Operations Manager is a leadership role that is critical to ensuring smooth, effective and safe business functions and facilities management across all programs and locations. This position is responsible for coordinating tasks essential to Cathedral Center’s daily functioning. Directly reporting to the Executive Director, this position leads projects specific to operating efficiencies and promotes a safe, mission driven, ethical, team oriented and collaborative approach to service delivery among and between programs and locations.

Core Responsibilities Include:

Business Functions

• Facilitate and manage efficient and effective vendor relationships and contracts
• Create and maintain effective quality control practices for purchased services
• Ensure and facilitate effective and timely accounts payable processes
• Ensure compliance with public and private contracts inclusive of purchased services, revenues and regulatory requirements
• Facilitate and oversee effective business communications and technology needs, including managing equipment service and IT contracts, between all locations
• Develop and oversee staff training for standard operating procedures that align with agency policies
• Assume a leadership role in strategic planning, implementation and reporting

Homeless Management Information Systems (HMIS)

• Facilitate staff enrollment and regular training in the statewide HMIS
• Facilitate monthly reports to public contracts
• Ensure Cathedral Center’s compliance with HMIS contract and performance reporting
• Provide analysis of data and reporting requirements

Facilities Management

• Ensure a safe and efficient physical environment through oversight of service contracts, management of capital improvement projects and management of the building maintenance and vendor budget
• Safety and Risk Management: Develop, implement and maintain appropriate risk management policies, processes, and reporting inclusive of management of OSHA reporting
• Provide selection, training and support/supervision of 2 custodial staff
• Maintain and manage regular safety procedures, including fire drills and schedule annual inspections

Agency Executive Leadership team member (as part of the leadership team)

• Create process improvement and efficiencies
• Ensure effective and collaborative team leadership and development
• Utilize agency resources and manage budget efficiently
• Facilitate cross department coordination
• Maintain effective and professional board communications and relationships
• Provide direction and oversight during leadership, program and all staff meetings
• Actively participate in community meetings and consortiums relative to the homeless provider network
• Work collaboratively, effectively and professionally with Cathedral Center’s partner agencies, always representing the Cathedral Center in a professional and dignified manner
• Lead and participate in agency tours and public speaking as appropriate
• Other duties as may be assigned by the Executive Director

Essential Skills and Qualifications

Required

• Education: Bachelor’s degree in business administration or nonprofit management preferred, Candidates with comparable professional experience in these areas will also be considered
• Two (2) years supervisory experience
• A valid Wisconsin driver’s license and access to reliable transportation
• Effective skill in use of EXCEL, Word and other Microsoft applications, as well as comfort in learning an internet-based case management program

Preferred

• Education: Master’s degree in business administration or nonprofit management

The Cathedral Center is a mission focused organization, seeking individuals to join our team who understand the importance of collaboration and mission and are excited to grow with us. We offer competitive salary and benefits, including 90% employer paid health and dental insurance, paid long term disability and life insurance, as well as 3 weeks of vacation, in addition to paid sick, personal and holiday time off.

This position is open to all qualified internal and external candidates. Internal candidates must have reached six months of continuous employment at the time of application. Candidate must be able to sit, stand, stoop and walk for extended periods of time and be able to lift 15 pounds. All staff at The Cathedral Center are expected to work effectively both independently and in a team environment, and to become familiar with and utilize a trauma-informed approach.

Full disclosure of past residency at Cathedral Center is required before a candidate can be considered for this position. Candidates for all paid and volunteer positions at The Cathedral Center must have been separated from services here for at least one year.

All candidates for any paid or volunteer positions at The Cathedral Center must be willing to have a background check conducted prior to finalizing employment.