Rapid Re-Housing Case Manager LTE

Job Title: Rapid Re-Housing Case Manager LTE

Position: Full-time, M – F, some evenings and weekends required

Classification: Nonexempt

Department: Shelter and Transitional Living

Reports to: Director of Shelter and Transitional Living

Location: 505 N. East Avenue, Waukesha

Job Description:

Mission: We provide safety, shelter, and support to empower all impacted by domestic abuse, sexual violence, child abuse, and trafficking.

Summary/ Objective: The Rapid Re-Housing Project Manager is a direct service position and is responsible for coordinating housing and supportive services for survivors and their children who are experiencing homelessness due to domestic violence.

Essential duties and responsibilities:

• Proactively seek out new housing opportunities and resources to assist families with housing.
• Establish and maintain ongoing relationships with landlords and other housing providers, including acting as a liaison between landlord and client as needed.
• Assist in developing and encouraging adherence to a personal budget through proactive housing and budget educational sessions to assist clients in obtaining and maintaining their housing.
• Assist participants in the development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency. Develop and maintain an effective and timely referral network to ensure ongoing direction and support as needed.
• Provide proactive home visits to ensure stability and further progress towards self-sufficiency. This includes support, advocacy, reducing isolation, listening, problem-solving, and identification of resources.
• Perform housing unit inspections to comply with federal housing quality standards.
• Coordinate and conduct program intake in alignment with HUD guidelines, including assessment of safety and housing needs.
• Provide ongoing support and follow-up that supports survivors in developing individualized plans that promote empowerment, enhance safety, and identify/reduce barriers for clients and their families.
• Attend Housing Action Coalition meetings and participate in appropriate committees/groups.
• Attend Wisconsin Balance of State meetings and participate in appropriate committees/groups.
• Participate in Waukesha County Point in Time events
• Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing.
• Create and maintain consistent verbal and written communication channels between several parties (i.e., tenant, landlord, referral source, collaborating agencies, debtors, and creditors).
• Provide information and referral assistance to appropriate social service agencies and/or community programs.
• Maintain accurate and complete records and statistics, e.g., complete daily case notes, observations, client interactions, and communications while maintaining the confidentiality of clients in accordance with Agency and HUD requirements.
• Assess clients for risk of suicide attempts.
• Conduct presentations and assist in training sexual assault and/or domestic violence advocates.
• Answer Hotline as directed.
• Attend regular team meetings, monthly staff meetings, and other meetings as requested.
• Provide crisis intervention, advocacy and provide community referrals for clients.
• Adhere to organizational compliance with all local, state, and federal regulatory agencies.
• Ensure the completion of client-related paperwork, case notes, and statistics in accordance with agency procedures.
• Ensure compliance with all safety and work rules and regulations. Ensure the maintenance of departmental housekeeping standards.
• Use a computer to create, maintain, and enter information into databases.
• Completes other duties as needed and/or requested by the supervisor to align with the mission and vision of the organization.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills:

• Knowledge of domestic violence and sexual assault/abuse as well as child abuse and neglect and human trafficking.
• Successful experience working with and navigating housing programs. Rapid Re-Housing experience is a plus.
• Knowledge of WI landlord/tenant laws.
• Experience with Coordinated Entry or similar prioritization lists.
• Strong crisis intervention skills.
• Excellent communication and public speaking skills, Written and oral – talking and writing effectively in order to convey information appropriately to the needs of the audience.
• Proficient with Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability and willingness to work individually and as part of a team with other staff to provide services to clients.
• Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times.
• Reading Comprehension – understanding written sentences and paragraphs in work-related documents.
• Manage one’s own time.
• Actively looking for ways to help people.
• Adjusting actions in relation to others’ actions.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Monitor/assess the performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Education/Experience:

• Minimum 3-5 years of direct experience navigating housing systems and successfully securing housing for DV/SA survivors and/or the unhoused.

Language Skills: Ability to read, write, and comprehend English.

Reasoning Ability: Ability to utilize critical thinking- such as using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Certificates, Licenses, Registrations: Requires a valid Wisconsin Driver’s license and proof of insurance – reliable means of transportation.

Other Skills and Abilities:

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Movement between buildings and up and down stairs is required.
• Some filing is required.
• This would require the ability to lift to 25 lbs.

Work Environment: The Work environment described here represents those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Works predominantly indoors but does move between locations.
• The noise level in the work environment is usually moderate.
• The employee will perform some work-related travel.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

AAP/EEO: The Women’s Center is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

This Job description will be reviewed periodically as duties and responsibilities change in response to business needs. Essential and marginal job functions are subject to modification.

Digital Fingerprints/Criminal Background Check for TWC Applicants

What information will be requested at the time of the fingerprinting reservation?

1. Full legal name
2. Full current address
3. Date of birth
4. Gender
5. Social Security number
6. Height
7. Weight
8. Hair color
9. Eye color
10. Ethnicity
11. Place of birth
12. Citizenship

Primary ID (photograph and signature, non-expired)

• Government-issued driver’s license
• Learner’s permit (plastic card only with photo and signature)
• National/State/County identification card
• Passport
• Military ID
• Military ID for spouses and dependents
• Alien registration card (Green card, permanent resident visa)

Secondary ID (signature, non-expired)

• Social Security card