Service Coordinator Assistant

The mission of Eastside Senior Services (ESS) is to help adults aged 60 and older to live independently and stay connected to their community on the Eastside of Milwaukee, Riverwest and Shorewood.  Volunteers help with rides, grocery shopping, errands, companionship, minor home repairs and chores.  A medical equipment loan closet is available to those in need of items such as wheelchairs and walkers.  Office staff assist callers in referrals, advocacy, and community offering awareness.  We also typically offer several serving events or gatherings.  All services are free, and there are no income restrictions.   Saint John’s On The Lake graciously provides free office space to us at 1840 N Prospect Avenue, Milwaukee.  Visit us at www.essmilw.org to learn more about our organization.

Service Coordinator Assistant

The Service Coordinator Assistant will work closely with the primary Service Coordinator.  The Assistant role is responsible for day to day coordination of services between older adults needing assistance and a pool of trained volunteers. This 16 hour role with paid time off is flexible, working from home, in the office, and throughout the community during the day, Monday through Friday.  Salary range is $18 – $21 per hour.

Meet with older adults who request services:

• Receive and return calls from established clients requesting rides, enter rides in database
• Assess basic eligibility of potential clients requesting services
• Provide referrals to individuals requiring service outside our guidelines
• Refer eligible new clients to Service Coordinator for registration
• Refer non-ride requests to Service Coordinator for further assessment

Meet with potential volunteers:

• Provide basic information about volunteering to callers interested in serving, including access to online or paper application
• Conduct background check
• Assist Service Coordinator as needed at orientation meetings with new volunteers

Support Volunteers:

• Assist Service Coordinator in creating inservice modules and tracking volunteer completion of modules
• Work with volunteers to resolve issues or concerns that occur while they are on assignment
• Keep Executive Director informed of any issues that arise

Match volunteers with older adults who need assistance:

• If volunteers are making some of the day-to-day matches, work closely with those volunteers to make sure they are working within ESS matching guidelines

Keep appropriate records of all service activity:

• Input data from volunteer reports in database
• Update Executive Director and Service Coordinator of any volunteer concerns in reports
• Track services without reports and provide to Service Coordinator on regular basis
• Provide regular service reports to the Executive Director and Board of Directors

Coordinate all activities for seniors and volunteers:

• Assist Service Coordinator to coordinate birthday cards, holiday gifts and other activities for older adults
• Assist Service Coordinator to coordinate all volunteer recognition, both group and individual

Provide other functions as needed from time to time to meet ESS goals and mission.

Knowledge/Skills/Ability:

• Exceptional organizational and communication skills
• Possess strong computer literacy skills
• Self-motivated team player with a compassionate heart
• Ability to work from home and in the office
• This position requires a driver’s license, access to an automobile, and proof of insurance

Must be comfortable working with a diverse group of people, people with disabilities and diverse faith communities

Preferred Qualifications:

• Associate or Bachelor’s degree or equivalent work experience
• 2 + years experience in assistant or coordinator roles
• 2+ years experience in working with older adults
• Experience in working with volunteers