Crisis Advocate – Full Time (2nd Shift)

General Summary:

The Full-Time Crisis Advocate – 2nd Shift is a frontline, primarily solo-shift position responsible for providing trauma-informed crisis intervention, shelter support, and ensuring the overall safety and functionality of the emergency shelter during evening hours.

This role serves as the primary point of contact for the 24/7 crisis line, supports survivors of domestic violence, sexual violence, stalking, and human trafficking, and maintains a safe, respectful, and structured communal living environment. The advocate must be able to work independently, make sound decisions in real time, and balance crisis response with ongoing shelter operations.

Standard shift coverage is: Monday – Friday: 4:00PM –  12:00AM

Position requires overnight, weekend, and holiday hours. Opportunity to pick up additional shifts can be available.

Essential Functions:

Crisis Intervention & Hotline Support

• Answer and respond to the 24/7 crisis hotline using trauma-informed, survivor-centered practices
• Assess immediate safety needs and provide emotional support, safety planning, and referrals
• Determine appropriateness for shelter services, including conducting pre-screenings and intake processes
• Provide appropriate referrals when shelter is unavailable or not the best fit
• Maintain clear boundaries and redirect calls outside the scope of domestic/sexual violence services

Shelter Operations & Client Support

• Serve as the primary staff on-site during second shift, ensuring safety and structure of the shelter environment
• Support residents in a communal living setting while maintaining trauma-informed boundaries
• Complete shelter intakes, discharges, and required documentation
• Provide basic needs support (food, hygiene items, supplies, etc.)
• Facilitate or support evening house meetings and address communal living concerns
• Supports case management plan developed by the DV/SV or SV Advocate by offering support and resources.

Safety, Monitoring & Crisis Response

• Maintain awareness of the shelter environment, including monitoring security systems and cameras
• Conduct regular safety checks and respond to any safety concerns on-site
• Utilize de-escalation techniques in response to conflict or heightened emotional situations
• Respond appropriately to incidents, including contacting law enforcement when necessary
• Uphold confidentiality and victim/advocate privilege at all times
• Complete security walk and checklist every PM shift.

Documentation & Communication

• Accurately document all hotline calls, client interactions, and services in the agency database (Osnium)
• Maintain communication logs to ensure continuity across shifts
• Participate in shift exchanges and provide clear updates to incoming staff
• Complete all required paperwork, reports, and data entry by the end of each shift

Facility Maintenance & Daily Tasks

• Maintain a clean, organized, and welcoming shelter environment
• Complete daily shift tasks, including cleaning, organizing donations, and general upkeep
• Support room turnovers, including preparing spaces for new residents

Team & Organizational Support

• Attends monthly all staff meeting, CA meeting, and updates with Supervisor as requested
• Attend staff meetings and participate in ongoing training
• Support agency events and community initiatives as needed
• Represent FRIENDS, Inc. in a professional and mission-aligned manner
• Perform additional duties as assigned