Shelter and Residential Coverage Relief Advocate

POSITION SUMMARY:  Under the direction of the Autumn West and Family Support Center management team, the Coverage Relief Advocate will oversee routine operations of the residential facilities on as-needed basis.   This position provides consumer support at both 24/7 residential facilities serving individuals and families experiencing homeless and/or mental health/co-occurring challenges.

Key Responsibilities:

1. To be available on short notice or as scheduled to fulfil the advocate role. Whereas schedules are completed monthly by program management, this position will require on-call availability to fill vacant shifts as needed.
2. Commit to no fewer than three shifts per month between facilities (Scheduled or As-Needed).
3. Monitor the facilities to help create a safe and therapeutic environment for consumers.
4. Conduct rounds throughout the building to ensure consumers safety.
5. Responsible for general upkeep of the common areas.

6. Perform general administrative functions such as noting within the communication log, answering the phone and responding to in-person inquiries in a professional manner.
7. Report any changes in consumer behaviors, functioning, and other pertinent information to the support staff.
8. Provide crisis intervention as needed, including determining when it is necessary to involve other staff, administration or emergency personnel.
9. Work independently and monitor security cameras and resident entry/exits.
10. Maintain written and oral communication of incidents in accordance with program policies.

11. Demonstrate flexibility and adaptability in response to unexpected or unusual consumer demands.

Knowledge and Skills:

• The ability to interact comfortably and persuasively with diverse resident, staff and volunteers.
• The ability to establish and maintain professional boundaries when working with residents.
• The ability to assess emergency situations and respond effectively.
• Effective verbal and written communication skills.
• Basic computer experience (Microsoft Office, Excel spreadsheets, etc.) desirable

Education/Experience Requirements:

• High school diploma or equivalent.
• Physically able to perform duties inc, lifting up to 25 pounds, climbing stairs, prolonged sitting/standing.
• Required: Availability to work overnight, day and evening shifts as needed.
• Required: Work at least 3 shifts every month, if needed.
• Preferred: Minimal other outside commitments.
• Preferred: 2-3 years of experience working with homeless, those with mental illness, or other special needs populations.

Community Advocates, Inc. is committed to affirmative action, equal opportunity, and the diversity of its workforce.