Help Families Find Hope, Stability, and a Path Forward
At The Salvation Army Emergency Lodge, we believe every family deserves the opportunity to build a safe, stable, and successful future. For more than 40 years, our Milwaukee shelter has provided emergency housing, support services, and hope to families experiencing homelessness and crisis.
We are seeking a compassionate and dedicated Family Case Manager to serve as an advocate, mentor, and resource for families as they navigate challenges and work toward long-term stability. In this role, you’ll help connect families to critical services, support reunification efforts, advocate for children and parents, and empower families to achieve their goals.
If you are passionate about making a meaningful difference in the lives of children and families, enjoy building strong relationships, and want to be part of a mission-driven organization committed to serving others, we encourage you to apply.
About the role:
- Manages a caseload of families (parents, children, extended family members)
- Accompanies families and assists in preparation for court hearings for Children’s Court, Municipal, and Milwaukee County.
- Attends school meetings, gives input and helps create IEP (Individualized Education Plan).
- Coordinates and contacts CPS (Child Protective Services) if needed to investigate abuse and neglect within families.
- Assists with reunification plans of families referred from CPS.
- Manages the social security income application process for individual adult and child family members by attending court hearings, completing applications and obtaining medical records.
- Completes interviews with clients (families), family members, service providers, employers and others to obtain information for formulating program/service eligibility and case status.
- Identifies psychosocial, economic and physical needs of family clients; assesses and reassesses client’s support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan.
- Develops and implements a case plan that presents intervention strategies to meet client needs including alternative placement, job training, socialization, nursing services, legal and medical intervention and financial assistance according to State and federal regulatory guidelines and budget limitations.
Education: Bachelor’s in Social Work, Human Services, Sociology, or Psychology.
Experience: Two years case work experience in a social service agency, or fieldwork.
Certifications: Valid Wisconsin Driver’s license with clearance to drive from The Salvation Army’s insurance carrier. Territorial Casework Certification completion within one year of hire.
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
Please apply on our career site.