Program Services Coordinator II

The Metropolitan Milwaukee Fair Housing Council (MMFHC) is seeking a Program Services Coordinator II to provide an array of fair housing services to persons residing in Dane County. This staff position is based in MMFHC’s satellite office, the Fair Housing Center of Greater Madison (FHCGM). 

Our mission: to promote fair housing throughout the State of Wisconsin by combating illegal housing discrimination, and by creating and maintaining racially and economically integrated housing patterns.  

Our vision: a future where illegal discrimination poses no barriers to housing choice; neighborhoods are integrated, inclusive and thriving; and all people share a commitment to creating equitable communities. 

Program Services Coordinator II position description 

This is a full-time position (40 hours a week) based in a Dane County office, with travel required to metropolitan Milwaukee approximately twice a month, and to other parts of Wisconsin on occasion. The Program Services Coordinator II may work a hybrid schedule of in-person and remote work, subject to pre-approval by supervisor(s). 

The salary range for this position is $49,000 to $60,000, depending on experience and qualifications.  

Approximately 50% of the Program Services Coordinator’s time will be spent on activities related to investigations of unlawful housing discrimination. These activities include: 

1. Coordinating investigations of unlawful housing discrimination, including but not limited to the use of testing as an investigative methodology. 
2. Collaborating with other staff members to plan and implement investigative activities. 
3. Maintaining detailed, confidential records pertaining to investigations.  
4. Recruiting, training, and maintaining relationships with volunteers who participate in investigations. 

Approximately 50% of the Program Services Coordinator’s time will be spent conducting fair housing outreach and education activities, including: 

1. Developing and maintaining relationships with community organizations, social service agencies, civic organizations, faith-based organizations, and other groups in order to raise awareness of fair housing issues and the services provided by our organization. 
2. Attending community events and meetings to disseminate fair housing information and act as a representative of the Fair Housing Center of Greater Madison. 
3. Conducting informational fair housing presentations to a wide variety of audiences. 
4. Recruiting members. 

In all areas of responsibility, the Program Services Coordinator will be expected to: 

1. Undertake continuous efforts to educate oneself on fair housing laws, regulations, policies, procedures, and issues relevant to effective job performance. 
2. Assist with reports to funding sources as assigned by supervisor(s). 

Desired experience and qualifications 

1. Commitment to the MMFHC mission and vision. 
2. Commitment to vigorous enforcement of fair housing laws. 
3. Experience maintaining detailed and confidential records.  
4. Excellent public speaking skills. 
5. Excellent verbal and written communication skills. 
6. Exceptional analytical and critical thinking skills. 
7. Strong time management and multitasking abilities.  
8. Ability to explain legal concepts in simple, easy-to-understand language. 
9. Willingness to alternate between independent work and a collaborative team environment. 
10. Ability to accept and act upon performance-based direction.  
11. Spanish or Hmong language skills highly desirable. 
12. Some availability to work evenings and weekends on occasion. 
13. B.A./B.S. preferred, but commensurate experience will be considered.