Director of Crisis Services

JOB TITLE: DIRECTOR OF CRISIS SERVICES

SUPERVISOR: EXECUTIVE DIRECTOR

OBJECTIVE: Oversight of our emergency shelter for 11-17 year olds. Ensures compliance with all entities in regards to licensing, and grant management. Provides oversight for staff within the shelter programming. 

RESPONSIBILITIES:

1. Coordinate and supervise professional staff in the Runaway and Teen Crisis Program. Provide individual and group supervision as appropriate; preside at weekly case review meetings; and oversee direct service staff scheduling. Produce annual employee evaluations for all supervised employees.
2. Direct the recruitment, selection, orientation and training for the above staff positions; evaluate and promote a program for staff development and support to upgrade direct service skills and abilities; and negotiate staff difficulties around treatment/service approaches and techniques.
3. Oversee direct service operations with youth and families; oversee intake of new clients into the program; ensure a range of services are provided based on program goals and objectives; provide 24-hour back-up and consultation to staff in cases of crisis; participate in shelter care activities, ensuring consistent, caring and supportive services to program clients; investigate and address client and other complaints that may arise in the delivery of services; and implement goals, values, philosophy of agency.
4. Provide linkages to administrative staff and Executive Director; track service delivery and prepare semi-annual progress reports; prepare other needed reports in timely and accurate fashion; ensure development and implementation of needed service procedures and protocols; participate in the agency evaluation measures; represent service aspect of agency in program development and decision-making; and serve on planning and other agency committees as appropriate.
5. Maintain strong and effective linkages with community social services, Continuum of Care program and its services to the community at large; participate in community education and outreach efforts of the Center as appropriate; participate in community planning to develop and improve mental health, prevention and direct service programs to youth and families.
6. Develop and implement new program components to meet changing consumer needs, in consultation with the Executive Director.
7. Supervise and assist as needed in the coordination of the AmeriCorps, volunteer and back-up staff components to ensure a pool of well-trained, effective and caring individuals.
8. Direct the effective and efficient use of center facilities, equipment, materials. Maintain adequate property control and facility security. Ensure compliance with city ordinance and state licensing standards.
9. Such other duties are required from time to time as requested by the Executive Director to meet agency goals.

POSITION REQUIREMENTS:  Master’s degree in Social Work, Counseling or related field is preferred; bilingual (English and Spanish) preferred, strong communication skills (oral and written), and working knowledge of computer software; access to car, valid Wisconsin drivers license and proof (and maintenance) of auto insurance; ability to climb stairs and some lifting.

COMPENSATION: $65,000-75,000 commiserate with experience

BENEFITS: Employees receive paid time off for vacation and sick days, in addition to floating holidays. Health insurance, dental insurance, and retirement plans are available to full time employees. 

Walker’s Point Youth & Family Center is an equal opportunity employer. Walker’s Point Youth & Family Center does not discriminate on the basis of race, religion, color, national origin, gender, age, disability, marital status, sexual orientation or any other characteristic protected under applicable law. All employment decisions are made on the basis of qualifications, merit and business need.