Operations Support Manager

Reports To: Senior Director of Finance & Operations  |  Job Type: Full-time Exempt 

Essential Duties & Responsibilities

This list is not all-inclusive and may be expanded to include other duties and responsibilities as deemed appropriate.

Process and Project Management

• Create and maintain all Standard Operating Procedures specific to student recruitment, scholar programs, and data collection best practices.
• Support staff in implementing and adherence to Standard Operating Procedures.
• Manage the student recruitment and selection process for the future classes of AIM.
• Serve as the lead point of contact with the Pathway Partner counselors and students for scholar recruitment and selection, including program presentations to related stakeholders.
• In partnership with the Senior Director of Finance & Operations, manage the scholarship disbursement process.
• In partnership with the Senior Director of Finance & Operations, execute the plan to evaluate and measure outcomes across the program.

Database and CRM Management

• Maintain and improve systems to track key performance metrics across the program, including student success and career placement activities.
• Manage and maintain the data management system housing student and partner data.
• Serve as the point person for data reports and dashboards required by internal and external stakeholders.
• Lead efforts for analyzing, interpreting, and presenting comparable data research.
• Ensure seamless transition of new data and collection methods into the database.

Operations Support

• Support program team in managing event data within the data management system.
• Support program team in managing technology and outreach for career placement opportunities.
• Support employee hiring and new hire onboarding.
• Manage the All-In Milwaukee internal calendar for events, meetings, and reminders.
• Manage office systems and processes to keep office and operations organized.
• Participate in the donor development process as required.
• Perform ad hoc tasks and projects in support of the AIM leadership team.

Knowledge, Skills & Abilities

• Commitment to educational equity and a strong desire to be part of a movement to ensure every All-In Milwaukee student will achieve their educational and career goals.
• Communicate clearly and effectively, both orally and in writing to all levels of people inside and outside the organization, including possessing good grammar, voice, and diction.
• Excellent interpersonal, collaboration, and relationship-building skills to effectively work with a diverse group/variety of people and personalities inside and outside the organization.
• Ability to provide high levels of customer service, responding promptly and thoroughly to the inquiries and needs of individuals both internal and external to the organization.
• Strong attention to detail and effective organizational skills, including the ability to work on multiple projects simultaneously.
• Maintain confidentiality of sensitive information and ability to take ownership for the proper use and sharing of information.
• Ability to work unsupervised, make decisions and solve routine problems independently, effectively, and creatively.
• Ability to analyze and interpret data to provide insights and recommendations for decision-making and reporting.
• Strong proficiency in Microsoft Office suite programs, especially Excel, is necessary.
• Ability to learn data management software and prior experience with Salesforce is high beneficial.
• Desire to continuously learn and a flexible attitude to grow and change as the organization evolves.
• Ability to work a flexible work schedule, including occasional nights, and weekends as required.
• Ability to occasionally travel throughout and outside the Metro Milwaukee area for various meetings.

Education & Experience

• Bachelor’s degree in a relevant field such as business administration, education, or related discipline required.
• Three or more years of relevant experience aligned with outlined essential duties & responsibilities and knowledge, skills & abilities required.

   

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodation will be made to enable qualified individuals with disabilities to meet the demands. 

While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to finger, handle, or feel, reach or grasp with hands and arms, including overhead and from floor to waist, and talk or hear. The employee is regularly required to operate a motor vehicle. The employee is occasionally required to bend, stoop or kneel; lift, carry and/or move up to 25 pounds.  

Specific vision abilities required by this job include close vision and ability to read from a computer or electronic device, and the vision required to operate a motor vehicle.  

The noise level in the work environment is usually quiet to moderate. The employee is exposed to outdoor weather conditions during work-related travel.  

Benefits of Working at All-In Milwaukee

All-In Milwaukee is a college-completion program that provides financial aid, advising, program and career support to high-potential, limited-income, diverse Milwaukee students to complete college, build meaningful careers and transform the Milwaukee community. All-In Milwaukee is a coordinated collaboration of students, families, pathway partners, universities, advisors, and donor partners. We have the future diverse workforce of Milwaukee and Wisconsin in our program, and you can be a part of fulfilling that vision!

All-In Milwaukee provides competitive paid holidays and time off, parental and school activities leave, medical/dental/vision health plans, performance bonus plan, and an excellent retirement plan, among other benefits.

Salary

The starting base salary for this role will be $50,000 but is negotiable based on experience and qualifications.