Program Director – Emergency Housing

Mission:

The Cathedral Center’s mission is to provide a safe environment for women and families with children, while working to end homelessness – one life at a time.  We pursue our mission via provision of emergency shelter, emergency and flexible housing, case management support before, during and after a shelter stay and employment services.

Job Summary: 

The Friendship House Program Director position is responsible for safely and effectively managing the current emergency housing and transitional living program for women and families with children, working closely with the Executive Director, Leadership team and staff to implement this unique Flexible Housing service in Milwaukee.  Cathedral Center began offering emergency housing and transitional living service in the Friendship House in October 2016. Hours are primarily first shift, with occasional evening or weekend hours. A requirement of this position is participation in a rotating on-call schedule.

Priority responsibilities must focus on ensuring 24/7 staff coverage on all shifts, maintaining safe staffing structures, supervision and on-going staff training. In addition, this position is responsible for service delivery flow, oversite of building maintenance and upkeep, as well as work to ensure we are bringing this much needed Flexible Emergency Housing program to the broader community. The program director will facilitate hiring and supervision of 2 full time staff, as well as hourly staff who work evenings and weekends.

On-going responsibilities will be to manage effective overall program services, while developing innovative strategies as needed, including staff and volunteer supervision, tracking outcomes and assisting clients in realizing their goals of independent living, working collaboratively with the Friendship House team to ensure that the residential services and facilities are safe and well-kept and that services are provided in a respectful and compassionate manner.

Specific Job Duties:

The following are key responsibilities of the Program Director – Friendship House, with additional duties that may be assigned to ensure effective teamwork within The Cathedral Center partnership.

1. Develop and adjust program structure, using a client centered, trauma informed approach: eligibility criteria, admission forms, referral procedures, daily schedules, internal service flow and other duties as necessary.
2. Develop, assess and oversee implementation of emergency housing services and policies.
3. Oversee safe maintenance of the building and equipment via partnership with the Operations Manager and custodial and facilities staff, as well as outside vendors.
4. Actively participate in the Cathedral Center’s leadership activities, ensuring smooth integration of services within Cathedral Center’s programs.
5. Selection, training and support/supervision of Guest Support Staff, therapist/case manager and volunteers, including development and implementation of staff orientation and training.
6. Timely submission of complete and accurate reports to the Friendship House and Cathedral Center boards, executive director, accounting and others as requested.
7. Actively participate in regular agency meetings: all staff, case review, management meetings and team meetings.
8. Active participation in community meetings and consortiums relative to the homeless provider network, as well as collaboration for client service delivery.
9. Maintain accurate, confidential, professional and up to date documentation of all supervisory and client-oriented services.
10. Effective development and oversight of program services budget.
11. Occasional public speaking and presentations in the community
12. Other duties may be assigned by the Executive Director

Skills and Qualifications:

Required:

• Education: Master’s degree in social service or complimentary areas.
• Experience: Three (3) years of supervisory and program management experience.
• Valid Wisconsin driver license, insurance and reliable transportation.
• Effective skill in use of EXCEL, Word and other Microsoft applications, as well as comfort in learning an internet-based case management program.

Preferred:

• Master’s degree in social service area.
• Bilingual (English/Spanish).
• Clear knowledge and understanding of community and family systems, poverty and homelessness.

The Cathedral Center is a mission focused organization, seeking individuals to join our team who understand the importance of collaboration and mission and are excited to grow with us. We offer competitive salary and benefits, including 90% employer paid health and dental insurance, paid long term disability and life insurance, as well as 3 weeks of vacation, in addition to paid sick, personal and holiday time off.

This position is open to all qualified internal and external candidates. Internal candidates must have reached six months of continuous employment at the time of application. Candidate must be able to sit, stand, stoop and walk for extended periods of time and be able to lift 15 pounds. All staff at The Cathedral Center are expected to work effectively both independently and in a team environment, and to become familiar with and utilize a trauma-informed approach.

Full disclosure of past residency at Cathedral Center is required before a candidate can be considered for this position. Candidates for all paid and volunteer positions at The Cathedral Center must have been separated from services here for at least one year.

All candidates for any paid or volunteer positions at The Cathedral Center must be willing to have a background check conducted prior to finalizing employment.