Crisis and +YOU Program Manager

Position Summary

Courage+ is seeking a Crisis and +YOU Program Manager to lead our youth-centered crisis response and +YOU programming. This role provides program development and oversight, staff supervision, and direct crisis support for LGBTQ+ youth, particularly those with lived experience in foster care, homelessness, or systems involvement.

Program Oversight & Development

• Manage daily operations of the Crisis and +YOU programs, ensuring services are accessible, responsive, and youth-centered

• Implement and continuously improve crisis response protocols aligned with trauma-informed, harm-reduction, and LGBTQ+-affirming best practices

• Collaborate with leadership to evolve +YOU programming to meet emerging youth and community needs

• Host support groups as needed

• Ensure program fidelity while maintaining flexibility for individualized support plans

• Manage program budgets and ensure adherence to approved spending

• Schedule travel and maintain accurate travel records

• Collaborate with leadership to plan and host annual town hall trainings

Crisis Response & Intervention

• Provide weekday crisis support for Courage+ houses

• Serve as a lead responder or on-call support for youth experiencing emotional, behavioral, housing, or safety crises

• Conduct crisis assessments, de-escalation, safety planning, and immediate stabilization interventions

• Coordinate emergency services when necessary, prioritizing least-restrictive, youth-centered responses

• Support staff during and after crisis incidents, including debriefing and secondary trauma care

Youth Support & Case Coordination

• Oversee individualized crisis support plans for residents, integrating mental health, housing stability, life skills, and community connection

• Provide direct support to high-need youth when needed, modeling best practices for staff

• Advocate for youth across systems including schools, child welfare, courts, and healthcare

• Increase Crisis Stabilizer presence in Courage+ houses to strengthen culture and climate

Staff Supervision & Training

• Recruit, hire, train, and supervise Crisis and +YOU program staff, interns, and volunteers

• Review timesheets and ensure accurate payroll submission

• Provide regular coaching, reflective supervision, and performance feedback with a focus on burnout prevention and skill development

• Train staff across the organization in crisis de-escalation, suicide prevention, restorative practices, mandated reporting, documentation, and LGBTQ+-affirming care

• Ensure staff adherence to Courage+ policies, safety plans, and ethical standards
• Travel quarterly to remote +YOU sites to provide real-time coaching and feedback

Qualifications

• Bachelor’s degree in Social Work, Human Services, or related field (Master’s preferred)

• 3–5 years of experience in crisis intervention, youth services, or behavioral health

• Supervisory experience preferred

• Strong knowledge of trauma-informed care, crisis de-escalation, and suicide prevention

• Experience working with LGBTQ+ youth and system-involved youth strongly preferred
• Ability to respond effectively in high-stress situations

Compensation

• $65,000-$75,000

• $150 a month health stipend reimbursement
• 16 PTO days a year and 7 paid holidays