FoodShare Outreach Specialist

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  • Full-Time
  • Milwaukee, WI
  • Job Type Details: 1st Shift, Full-Time

Feeding America Eastern Wisconsin is the largest hunger-relief organization in the state. Our mission is to solve hunger. Last year we distributed more than 53 million pounds of healthy, nutritious food to our members who are food pantries, meal programs, and shelters throughout 35 counties in eastern Wisconsin.

JOB PURPOSE:

Conduct outreach to educate the public about FoodShare benefits at a variety of community locations. Collaborate with local community organizations and community-based partners to coordinate referrals and to increase the quantity of FoodShare applications submitted through Feeding America Eastern Wisconsin.  Screen clients electronically and assist them in completing the FoodShare application process, including online application support through the Wisconsin ACCESS portal. Provide guidance to clients to understand rights and benefits and serve as liaison for future client follow up and communication.

ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Build relationships with community businesses and organizations to facilitate client referrals for FoodShare application assistance.
  • Share expertise for development of promotional strategies and collaterals.
  • Provide detailed explanation of FoodShare benefits to applicants.
  • Screen potentially-eligible clients using the State of Wisconsin’s ACCESS online application tool and share results with clients.
  • Provide personalized FoodShare application assistance utilizing the online application process and paper applications where online connectivity is not available.
  • Submit clients’ verification documentation to the local FoodShare office in a timely manner.
  • Act as liaison for future client follow up and communication.
  • Maintain strict confidentiality regarding all aspects of clients’ personal information.
  • Conduct outreach to all potentially eligible households, particularly the senior, working poor and immigrant populations.
  • Collect and report required data in a timely manner.
  • Participate in mandatory food bank and statewide FoodShare Outreach team activities and meetings.
  • Work effectively as a member of food bank staff and as a member of statewide FoodShare Outreach team to share knowledge and build program capacity.
  • Coordinate local FoodShare outreach to achieve and exceed local goals and while also maintaining strong connection and information sharing with statewide program and outreach goals.
  • Identify and act on problems, making solution-focused decisions in consultation with supervisor.
  • Other duties as assigned by supervisor.

MINIMUM QUALIFICATIONS:

  • Commitment to understand and support FAEW’s mission, vision, and effective actions to end food insecurity and its causes
  • Respect for the people FAEW serves and commitment to learn the causes of their food insecurity and need
  • Bachelor’s degree from accredited college/university and minimum of 1 year of related outreach experience
  • Strong ability to set own priorities and work independently while also being a part of a larger team
  • Professional written and oral communication skills
  • Intermediate-to-advanced Microsoft Office Suite software and computer skills along with the ability to learn ACCESS online software
  • Ability to travel throughout indicated territory on a regular basis for outreach, application appointments and meetings
  • Ability to develop extensive knowledge of FoodShare within 3 months of employment
  • Experience working successfully with community based, nonprofit organizations preferred
  • Bi-lingual preferred
  • Demonstrate the ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be open-minded of differing opinions and views.
  • Must have a valid driver’s license, automobile insurance that meets Wisconsin state minimum liability requirements and transportation to travel to work sites
  • Ability to work evenings and weekends as needed

PHYSICAL AND MENTAL DEMANDS:

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT:

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

REMOTE WORK:

The ability to work from home is a flexible work arrangement that Feeding America Eastern Wisconsin (FAEW) offers to enable employees to achieve a more successful balance between work responsibilities and family life. FAEW may offer this option to employees when it benefits both the organization and the employee. However, our FAEW facilities serve as a critical hub for collaboration and, while we want to embrace flexibility, the need to be in the office or out in the field and working on projects or networking through natural camaraderie, will be expected. This position does have the capacity to work from home in our hybrid work from home model.

Feeding America Eastern Wisconsin, Inc. is committed to fostering diversity in our workplace. FAEW does not discriminate against any applicant for employment because of age, race, color, creed, religion, handicap, sex, marital status, sexual orientation, national origin, ancestry, citizenship, physical disability, mental disability, or veteran status. Equal Employment Opportunity Employer.

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