Engagement Coordinator

Engagement Coordinator

Summary of Agency: The FOOD Pantry Serving Waukesha County is a non-profit agency which provides free food and other groceries to low-income registrants residing in Waukesha County. The FOOD Pantry is the largest direct service food center in Waukesha County. We strive to provide nutritional and high-quality food with friendly and accessible service. Our programs are primarily supported by volunteers, community food drives, and independent fundraisers.

Overview of Position: The Engagement Coordinator is a nonexempt, full-time position (approximately 40 hours per week) that assists in resource development and to keep programs funded and operational with volunteers. The employee in this role is a skilled and organized communicator working cross-departmentally to match community support with agency needs.

Starting Wage: $21.00-$24.00 per hour.

Benefits: Upon successful completion of 60-day introductory period health insurance is offered and includes HSA contribution. Life insurance, dental and vision insurance are also available. A 401(k) retirement plan is offered with organization match. Paid time off, up to 2 weeks annually, begins accruing upon hire. Paid holidays.

Schedule: Full-time, Monday-Friday 9:00 AM to 5:00 PM. Occasional weekends or evenings may be required for special events.

Essential Responsibilities:

Food Drive & Fundraiser Coordinating

• Create and manage online fundraising campaigns.
• Communicate with individuals, groups, and businesses in the community to organize and coordinate external food drives.
• Schedule food drive supply drop offs and donation pickups.
• Keep accurate and up to date records of donors and donations in CRM system.
• Data entry into CRM system and inventory system.
• Communicate current agency to make food drives and fundraisers successful and impactful.
• Special consideration and additional support provided for major external food drives and fundraisers.

Group Volunteer Coordinating

• Review group volunteer requests and offer opportunities as available.
• Coordinate with staff to develop, plan, and support group volunteer activities.
• Prepare supplies before and clean up after group volunteer events.
• Provide information and support volunteers during their events.
• Collect the necessary contact information and forms for volunteers. Report the service hours after group volunteer events in the volunteer database.

Event Support

• Assist staff in planning and executing annual volunteer appreciation events.
• Assist staff in planning and executing agency fundraising events.

Communications

• Regular professional communication with potential and active donors and volunteers via email, telephone, and in person.
• Assist staff with donor and volunteer communications.

Additional Expectations:

• Maintain confidentiality and treat people with respect.
• Attend and participate in meetings, workshops, and professional development activities, as directed.
• Establish and maintain good communication with staff, volunteers, clients, donors and vendors.
• Perform other duties as requested.

Knowledge, Skills, and Abilities:

• Computer skills, including proficiency with Microsoft Office applications and experience using database/CRM software.
• Experience working in development, event, or volunteer coordination. Experience in nonprofit, community-based organizations, or similar services is preferred.
• Familiarity or experience with issues that impact the lives of people in poverty.
• Excellent attention to detail.
• Strong cultural competency and interpersonal relationship skills.
• Good critical thinking: able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• The ability to communicate with, supervise and empower volunteers to be effective in their roles.
• Highly developed organizational skills and able to manage multiple priorities.
• Willingness to learn, adapt, and grow.

Basic Requirements:

• Affinity with the mission of The FOOD Pantry Serving Waukesha County and commitment to helping people meet their nutritional needs.
• High School Diploma or GED.
• Ability to lift to 50 pounds or less repeatedly. Moving food, loading and unloading vehicles, and pushing carts or pallet jacks.
• Must possess a valid Wisconsin Driver’s license, state minimum auto insurance.
• Ability to work with diverse populations.
• Ability to work independently and cooperatively with staff, volunteers and clients in a culturally diverse environment.
• Must successfully complete and pass all background checks.
• Ability to work a flexible schedule for occasional special events and meetings.

 Working Conditions and Physical Demands:

• Work location: open office workspace, daily movement between office, service space, and warehouse space.
• Equipment used: computer, telephone, printer/copier.
• Reporting: reports to the Director of Program Services.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The following physical elements are required to support the critical functions of the position: lift and carry items; push and pull carts or other equipment; alternate between sitting and standing; keyboarding; gross manipulation; stooping and crouching; speaking; and driving. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include near vision, far vision, and peripheral vision. The noise level in the work environment is usually moderate, hearing requirements include use of in person speech and telephone use.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.