Donor Experience Manager

Who We Are

Girl Scouts creates the world they want to live in and strive to make it better every single day. They explore their strengths, take on new challenges, and can always be themselves, regardless of background or ability. Working for Girl Scouts of Wisconsin Southeast (GSWISE) is more than just a job; it’s an opportunity to bring your talent, passion, and perspective to a girl-centric, mission driven organization. We are seeking individuals committed to making a difference and are enthusiastic team players who want to join an organization with a proud history and a growing future. Joining our staff means working to your full potential in a dynamic and diverse environment that strives for equity for all.

Position Summary

The Donor Experience Manager is responsible for contributed revenue streams from events and focused annual campaigns for targeted donor groups. Funds raised allow the Girl Scouts of Wisconsin Southeast (GSWISE) to achieve its mission and maximize its impact on the communities we serve. This person will utilize their data skill set to build targeted campaign groups, run analytics, and ensure a customized and unique donor stewardship experience. This position requires an enthusiastic fundraiser, who is highly skilled in task management, data analysis, and communication. Someone with the ability to manage several projects, work collaboratively, think creatively and critically about events, while meeting deadlines. This is a full-time position located in Milwaukee.

Compensation

Hiring range $55,000 to $60,000, commensurate with experience and skillset.

What You’ll Do

Event Work (40%):

• Manage primary annual philanthropic event; take the event from planning, to implementation, through analysis.
• Collaborate on programing events with Program Staff when specific events have sponsorship or donor volunteer opportunities.
• Oversee all donor communication around events.
• Draft and finalize all sponsorships requests.
• Solicit all event sponsorships (program and philanthropic)

Annual Fund (35%):

• Oversee and implement targeted annual campaigns including LYBUNT and seasonal campaigns to focused donor groups. Including:
• Drafting timelines
• List building
• Creation of e-mail and print pieces
• Sending campaigns
• Reviewing impact of campaigns
• Create and manage regular annual touch points with donors.
• Draft content in collaboration with the Marketing & Communications team for newsletters and public reports.
• Manage annual thank-a-thon with Girl Scout volunteers.

Data & Philanthropy Department Support (25%):

• Learn and represent GSWISE brand and mission.
• In collaboration with the CDO, run evaluations on the effectiveness and the impact of fundraising efforts.
• Utilize donor database to pull standardized and custom reports.
• Keep donor records up to date and track communication and fundraising efforts.
• Pull and build donor lists.
• Manage donor database with support from the Philanthropy Assistant, including restrictions, flags, and data entry.
• Support the philanthropy team’s annual efforts.

Who You Are & Keys to Success

• Willing to subscribe to the philosophy of the Girl Scout Program and enroll as a Girl Scout member which includes paying a nominal membership fee annually.
• A minimum of 2 years of demonstrated experience and proven effectiveness in professional fundraising.
• Strong computer proficiency in MS Word, Excel, PowerPoint, Outlook, and CRM Database.
• Bachelor’s degree from an accredited college or university in communications, marketing, non-profit management, education, or a related field.
• Knowledge of best fundraising practices and proven track record of applying them.
• Strong oral and written communication skills with the ability to effectively convey information, thoughts, and ideas in verbal and written form with all levels of the organization as well as external contacts, including the ability to present and articulate the Girl Scout story.
• Excellent time management skills: ability to take initiative to solve problems and work with a minimum of supervision and function well as a member of a team.
• Accurate, organized and detail oriented.
• Able to hear, reflect, act on, and learn from feedback regarding identity and equity.
• Ability to align behavior with the needs, priorities, and goals of the organization.
• Ability to exercise discretion when handling potentially confidential matters.
• Ability to work evenings or weekends, anticipated to be no more than four times annually.
• Have daily access to dependable transportation, valid driver’s license, compliance with the council’s policy of automobile insurance limits, and a driving record that meets the requirements for coverage of the council’s business auto insurance carrier.
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit and/or stand for long periods and operate office equipment manually. Sufficient strength to lift and carry up to 20 pounds without assistance.

Preferred Skills

• Proven effectiveness in professional fundraising including event and/or annual fundraising work.
• Customer-service oriented with the skillset to communicate in a friendly and professional manner with a wide range of people.
• Proven track record of growing annual fundraising pipeline year over year.
• Experience of working with DonorPerfect, Salesforce or CRM database.

Full-Time Job Benefits

• Work with a dynamic mission-focused team passionate about making a difference.
• Medical, dental, vision insurance
• Free Short- and Long- Term Disability Insurance
• Free Life Insurance 1x salary (additional coverage available)
• 403(b) Retirement Savings Plan with eligibility employer contributions
• Employee Assistance Program
• Generous Paid Time Off (PTO), accrue total of 23 days/year
• Holidays observed with pay: Martin Luther King Jr’s Birthday, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day (and the Friday after), and all business days from December 24 through January 1
• Mileage reimbursement

EEO & Anti-Racist Statement

The Girl Scouts of Wisconsin Southeast (GSWISE) has a vision for a deeply inclusive membership, staff, and volunteers. To foster a culture of belonging while providing equitable service delivery above and beyond Equal Opportunity requirements, GSWISE candidates must be committed towards cultural competency growth and to work within diverse teams. Our Girl Scout Law demands we seek racial equity for everyone and do our part to dismantle systemic racism. GSWISE is an Equal Opportunity Employer.