Job Title: Care Coordinator – Pathways to Permanent Housing
FLSA Status: Full-time/Salaried
Compensation: Starting at $40,000
The Care Coordinator is responsible for providing care management services to residents of the program. The job duties include coordinating, scheduling and accepting referrals, facilitating admission; perform intake assessments, maintaining individual files, creating Individualized Service Plans and monitoring residents’ status and progress during their stay.
WHAT WE OFFER:
- 3 WEEKS OF VACATION & 11 PAID HOLIDAYS
- PAID BIRTHDAY OFF
- FREE DISABILITY INSURANCE
- FREE LIFE INSURANCE
- HEALTH, DENTAL & VISION BENEFITS
- CONTINUING EDUCATION BONUS
- 401K
- WE ARE ELIGIBLE EMPLOYER FOR FEDERAL STUDENT LOAN FORGIVENESS
- AND MORE!
Essential Duties and Responsibilities:
- Ability to assess the needs of the clients, provide and/or coordinate the delivery of psychosocial rehabilitation services, mental health and/or substance abuse treatment, develop measurable goals and desirable outcomes.
- Create Individualized Service Plan (ISP) in collaboration with the client. Conduct ISP reviews and update based on the needs of the individual no less than every six months.
- Coordinate and assist in obtaining care and services in difficult cases requiring individual, or crisis care management.
- Assist in teaching, directing, and guiding residents in developing and strengthening community living skills in preparation for independent living in the community, and evaluating their progress.
- Perform on-call rotation.
- Maintain records, conduct chart audits, and prepare reports, including billable and non-billable documentation required under the contract.
- Perform benefits advocacy on behalf of residents.
- Promote strong professional relationships characterized by frequent communication and collaboration among team members, external organizations and social service agencies in support of each resident’s progress toward independent living.
- Participate in discharge planning and care coordination to assure that appropriate high quality care is available to the resident upon the resident’s exit from the facility.
Qualifications:
- Able to work and communicate effectively with adults and all team members.
- Demonstrate cultural competency and work with individuals from diverse economic backgrounds in a respectful manner.
- Excellent communication skills both oral and written and interpersonal skills. Ability to clearly document all intervention/contacts.
- Understanding of Housing First and issues related to homelessness and mental health.
- Knowledge and expertise in utilizing community and housing related resources.
- Highly developed organizational skills and the ability to manage multiple priorities.
- Maintain a valid Wisconsin driver’s license, vehicle insurance, and reliable transportation in compliance with agency requirements.
- Able to work flexible hours, including evening, weekends, depending on needs of the team members.
- Other duties as assigned by the Program Manager and the Director of Housing.
Training and Experience:
- Minimum of Bachelor Degree in a human services related field. Masters Degree preferred.
- A minimum of two years of experience providing case-management services to homeless adults with significant mental health, and substance abuse is required.
- Excellent leadership and people skills.
- Crisis Prevention and Intervention training.
- Computer proficient-working knowledge of Microsoft programs.
- First Aid training and CPR certification a plus.
Competencies:
- Managing change
- Written and verbal communication
- Influencing others
- Forward-thinking/Strategic
- Initiative
- Results-oriented
- Flexibility
All Guest House of Milwaukee employees are required to report their COVID vaccination status, whether vaccinated or not, and must provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.
The Guest House of Milwaukee is an equal opportunity employer and service provider. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.