Coordinated Entry Manager

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IMPACT, a non-profit organization, offers a competitive pay with a full benefits package for a client focus, full time Coordinated Entry (CE) Manager.

Since 1960, IMPACT has been serving Southeastern Wisconsin, helping people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement.

Our role is critical. Critical conditions. Critical connections. Critical change.

Diversity, Equity and Inclusion is a very important initiative here at IMPACT. We believe that the services we provide are enhanced when various groups of people with unique ideas come together. Applicants whose work incorporates a global perspective and a demonstrated commitment to various issues in human services are particularly encouraged to apply.


The Coordinated Entry Manager will oversee the day-to-day activities of Coordinated Entry and will serve as a consultant to internal and external team members with regard to client needs. This includes:

  • Implementing Coordinated Entry policies as approved by the CoC
  • Implementing and overseeing Coordinated Entry Initiatives
  • Overseeing the Coordinated Entry process and all client-facing activities
  • Managing and maintaining agency relationships for both Initiatives and process
  • Overseeing data quality and reports
  • Supervise and manage the Coordinated Entry team

The CE Manager will provide quality professional services to internal and external customers and implement IMPACT’s philosophy of teamwork, customer service, and value added, internally and in the community. The CE Manager is a part of the Leadership team, and as such, will participate in all Leadership activities, including a specific emphasis on our efforts toward diversity, equity, and inclusion in the workplace.


  • Act as an expert in all components of CE- internally and externally- and consult in all parts of the process.
  • Ensure complete CE assessments for all clients in partnership with others on the CE team and within the Continuum of Care.
  • Oversee shelter and housing placement staffing for singles, veterans, youth, families, and DV bonus.
  • Oversee the CE Team, including:
    • Hiring (in partnership with the Director of Systems Change)
    • Onboarding
    • Training
    • Supervision
    • Team member schedules, including coordination with partner agencies
    • Back up support in any and all CE Team responsibilities
    • Quality Assurance of client plans and documentation
    • Disciplinary Action if needed (in partnership with the Director of Systems Change)
  • Support team members in developing their roles to appropriately and fully meet client needs through the CE process.
  • Accurately document client contacts through client profiles and case notes in a computerized database and other means.
  • Ensures the integrity of Coordinated Entry and related program data in HMIS (Clarity) through regular report review in partnership with the HMIS administrating agency.
  • Participate in ongoing IMPACT training and staff meetings, including the Leadership Team meetings.
  • Participate in ongoing Continuum of Care meetings as appropriate.
  • Keep informed of and demonstrate knowledge of all special service programs.
  • Build and sustain strong working relationships and act as a liaison with Milwaukee County emergency shelters, Milwaukee County Continuum of Care members and other providers of services to the homeless and those at risk of homelessness, as needed.
  • Represent Coordinated Entry and IMPACT at community functions including trainings, community fairs, and coalitions.
  • Scope of Providing Services to IMPACT Clients:
    • Participate in a comprehensive initial training program.
    • Provide assessment, problem solving, information and referral, and crisis intervention, when necessary, in an empathetic and nonjudgmental manner.
    • Assists clients in developing and executing an action plan.
    • Provide advocacy for customers experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs or groups.
    • Participate in ongoing training and staff meetings, including Leadership Team meetings.
    • Keep informed of and demonstrates knowledge of all special service programs.
  • Standard IMPACT Requirements:
    • Responsible for protecting client confidentiality and adhering to all state and federal laws and regulations regarding the protection to SUD and mental health information.
    • Protects against unauthorized access, modifications, destruction, and disclosure as defined by IMPACT and relevant federal, state, and local laws.
  • Actively participate in and support the organization’s Diversity, Equity, and Inclusion (DEI) initiatives.


  • Possesses cultural competency skills to work effectively with diverse customers and staff.
  • Demonstrates strong assessment, empathy, and client advocacy skills.
  • Ability to model and create a culture of our core values of team work, customer service, and value added.
  • Ability to respond effectively to a variety of client social service needs.
  • Demonstrated ability to lead a group/team
  • Exceptional customer service skills, both internal and external.
  • Demonstrated strong interpersonal skills to build positive working relationships with outside agencies and organizations.
  • Excellent problem solving skills.
  • Exceptional verbal and written communication skills.
  • Good judgment, problem solving and decision making skills.
  • Self-motivated.
  • Ability to lead a group meeting and navigate potential conflict points.
  • Ability to make sound decisions in a person-centered, trauma-informed, housing-first context.
  • Demonstrated organization and time management skills.
  • Ability to adapt to and apply on-going program development changes.
  • Computer proficiency necessary.


  1. Master’s degree in Social Work or other human service studies preferred, but related field and strong background of applicable work experience may substitute
  2. Experience working with people experiencing homelessness strongly preferred
  3. Supervisor/Manager experience required
  4. Demonstrate proficiency with MS Office, including Word, Excel, Outlook and PowerPoint; as well as HMIS
  5. Valid WI Driver’s License required as well as current automotive insurance policy and daily access to a registered vehicle
  6. Reside in the State of Wisconsin and within 50 miles of IMPACT

Benefits (eligible on the 1st of the month, following 30 days of employment):

  • Health insurance, Dental and Vision
  • Flexible Spending – Employees can make pre-tax payroll deductions for medical and childcare expenses.
  • Long Term Disability at no cost to the employee
  • Life & AD&D offered at no cost to the employee
  • Employee Assistance Program (EAP) – Offers 24/7 resources to employee and family for personal, financial, emotional, legal issues. No cost to the employee
  • AFLAC – IMPACT offers supplemental insurance on an employee voluntary contribution basis.
  • 401(K) Plan – Eligibility is six (6) months of service and 500 hours.
  • Paid Time Off (PTO) begins accruing with the first day of work. This time can be used after the initial 90-days.
  • IMPACT observes (11) Holidays – New Year’s Day, Dr Martin Luther King Jr Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.


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