SalesForce Systems Analyst

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  • Full-Time
  • Milwaukee, WI
  • Job Type Details: Hybrid Full Time

Working at the Harry & Rose Samson Family Jewish Community Center (JCC) turns an interest into a passion, a hobby into a calling, an idea into reality. As a multi-faceted social services agency, with over 17 unique service areas spanning 6 different locations throughout the state, we let our mission guide the way. Regardless of your faith, we’re seeking highly committed, high-energy leaders to serve our members and bring our programs to life. Sound like something for you? Read on.

The JCC is seeking a detail-oriented and self-motivated Business (SalesForce) Systems Analyst. This position is responsible for the business ownership of the agency Customer Relationship Management (CRM) software application and owns and facilitates all aspects of system usage by the various program departments. The Business Systems Analyst will continually identify and document business needs and requirements. This position will also work with JCC program staff to design, test, and implement new functionality and modify existing system to meet business needs. Responsibilities also include processing design work across various business teams and assisting with data standardization. This position works under the direction of the Chief Operating Officer (COO) to ensure the CRM system is managed in a way that facilitates program delivery, improved customer experience, and internal data management and reporting needs.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Serves as overall business and process owner for JCC CRM suite of applications. Manage system and ownership of all integrated applications.
  • Manages and leads a variety of business systems and process improvement projects across all integrated business software. Works with end-users to determine business requirements and ensure that information systems support business needs. Recommends new processes, systems, and enhancements.
  • Coordinates requirements gathering with users (internal, external). Documents requirements and process flow for use by development team. Develops rollout and training materials.
  • Work with 3rd party application vendors/partners to manage system implementation and overall ongoing administration.
  • Coordinates maintenance and support of existing applications including direct end user support, testing and verification of bugs, managing bug fixes, updating training materials, retraining, identifying, and defining enhancements end user customer demonstrations and end user customer training.
  • Develops applications slate. Works with program leaders to prioritize; this includes identification of interrelationships between integrated systems and the business processes they support.
  • As part of overall process improvement, works with user groups to develop end to end process maps, define application requirements, new work standard procedures to support new process which can increase productivity.
  • Ensures compliance with internal control policies and procedures.
  • Partners with IT team to ensure software is integrated and fully supported; communicates proactively to ensure proper support is received from vendor.
  • Own system and process reporting as needed by the business to support data-driven program decisions; create, update, and distribute reports and data for analysis as needed or required by the business.
  • May install and test programs at user sites.
  • Assume responsibilities as assigned for JCC special events.
  • Must actively promote and practice the organization’s Positive Rules of Communication.
  • Perform the MOD duties as assigned on a weekly and annual basis.
  • Perform other duties and assume additional responsibilities as needed.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications

Knowledge, Skills and Abilities Requirements (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous experience with SalesForce CRM and/or similar applications strongly preferred
  • Excellent knowledge of information systems and process improvement practices
  • Demonstrated work in process improvement and software implementation is preferred
  • Ability to balance business process with system functionality
  • Outstanding planning and organizational skills; ability to meet tight deadlines
  • Strong analytical thinking and quantitative analysis
  • Excellent written and verbal communication skills
  • Ability to work independently, multi-task, and prioritize
  • Flexible, adaptable, detail-oriented, and self-motivated
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

Education and/or Experience

  • Associate’s or bachelor’s degree in computer science, business analysis, business administration or similar required; equivalent relevant experience will be considered
  • Minimum of five years of previous business analysis and/or related information technology experience
  • Prefer program or project management background or certification, but not required

What do we offer?

The Harry & Rose Samson Family JCC offers a challenging, dynamic, multicultural work environment with a competitive salary and a comprehensive benefits package. The JCC is committed to a culture that supports work-life balance, and invests in our culture by offering a generous paid time off package to full time employees. These include paid time for vacation, personal or sick days and paid observance of secular and religious holidays. Our benefits package includes Health, Dental and Vision insurance coverage, participation in our defined contribution 403B pension, and Group Life and Disability Insurance after one year of service. Additionally, every JCC Employee receives a free membership to our state-of-the-art fitness and aquatics facilities in Whitefish Bay, including our seasonal outdoor water park in Mequon.

Uniquely JCC Benefits

  • JCC Membership: Every active staff member receives full JCC membership at no cost, which includes member access to our state-of-the-art fitness and aquatics facilities in Whitefish Bay and summer membership to the JCC Water Park in Mequon.
  • JCC Program Discounts: Employees receive significant discounts on virtually all programs offered at the JCC and are actively encouraged to participate in our early education, wellness, camping, cultural, and enrichment programs.

The JCC has adopted a mandatory COVID-19 vaccination policy. This policy requires that all JCC employees verify they are fully vaccinated or have an approved medical or religious exemption within 30 days of employment.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

If you need any assistance seeking a job opportunity at Harry & Rose Samson Family Jewish Community Center or if you need reasonable accommodation with the application process, please call (414) 964-4444 or contact us at hr at jccmilwaukee dot org.

Please apply online here.

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