Manager of Volunteer Services

Compensation
Kathy’s House offers: competitive pay of $25/hour, Generous Medical, Dental, and Vision Plan, Paid Time Off, an EAP program, and a Simple IRA plan (up to 3% match).

Job Summary
The Manager of Volunteer Services is responsible for all aspects of Kathy’s House Volunteers and a key team member of the Guest Services programs. Responsibilities include continued volunteer cultivation, engagement, development and refinement of volunteer roles, new volunteer recruitment, retention, and recognition. Provides enhanced stewardship of current and past volunteers; coordination of in-house events and special projects as assigned. Assists Guest Services with referral processing, guest check-in and guest check-out, and responding to guest inquiries.

Qualifications

• 2-3 years of volunteer management or other relevant experience
• Physical ability to sit, stand, bend, walk, lift and/or move up to 50 pounds.
• A valid Wisconsin driver’s license.
• High school diploma or GED required. Bachelor’s Degree preferred.

Core Competencies

• Organizational and Time Management Skills
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
• Strong organizational skills to maintain efficient office operations with accuracy and attention to detail.
• Communication and Interpersonal Skills
• Clear, concise, and professional verbal and written communication.
• Comfortable collaborating across departments and providing support as needed.

Responsibilities 

• Research, develop and implement new and innovative ways to recruit and engage volunteer candidates.
• Select, orient, and train new volunteers.
• Schedule, assign, coordinate, supervise and appropriately recognize all volunteers.
• Ensure a sufficient number of volunteers are available to meet the diverse internal and external hospitality, project and event-based needs of Kathy’s House.
• Develop and maintain a volunteer database and performance evaluation system for volunteers and volunteer program. Keep appropriate records of volunteer functions and hours for timely statistical reporting.
• Develop and implement a strategic plan to steward and recognize all volunteers on a regular basis. This plan will include but is not limited to; writing timely personal acknowledgment letters, thank you cards, and recognition of birthdays, anniversaries and other special life events, as well as implementing the yearly volunteer appreciation event.
• Create and execute community outreach presentations for the purposes of volunteer recruitment.
• Provide content for internal and external communications including but not limited to newsletters, annual report, and Kathy’s House social media as needed.
• As part of the Guest Services team, this role will work within the program with daily and on-going duties such as guest intake, house tours and serve as the first-line back up as needed.
• Perform other duties as assigned. Effectively manage workload and demonstrate ability to focus on established priorities.

Mission
Kathy’s House is a hospital guest house committed to providing affordable lodging and caring support in “a home away from home” environment for families who need to travel to the Milwaukee area for medical care.

Vision
We seek to become a replicable national model in the field of Hospital Guest Housing by providing a state-of-the-art facility and delivering guest services based on best practices to improve patient care and the healthcare delivery system.

Commitment to Diversity, Equity and Inclusion
Kathy’s House values and celebrates the wealth of diversity and unique backgrounds of our guests, staff, volunteers, and the community members we serve. We strive to create a sense of belonging for all, ensuring that everyone feels valued, welcomed and respected. Learn more.

Equal Opportunity
We recognize that our people are our strength and welcome their diverse talent, background and experiences that they bring to our workforce. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.