Manager of Information and Electronic Systems

The Manager of Information and Electronic Systems (IES) defines and implements the strategic plan for all MPM information technology systems, conference systems, telephone, and voice/data networks. Responsible for procurement of all computers, systems, software, and other computer–related technologies. This position ensures the safety, security, reliability, and usability of these technologies for the Museum complying with applicable laws and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Determine the overall MPM technology requirements. Establish and direct the long-term strategy for technology when update is needed. Develop tactical implementation plans for increased productivity, reliability, and security. Determine museum needs for each fiscal year, budget and procure all technologies according to the approved budget.
2. Advise on policies and develop and enforce standards that result in fewer technical impediments to cross-program communication. Develop and enforce standards that result in greater security and reliability for all technologies. Comply with IT/financial audit recommendations and required regulatory as relates to system selection, data security, system, and network design.
3. Oversee and assist with installing, maintaining, backing up, troubleshooting, repairing, and monitoring the performance of servers and firewalls ensuring that uptime is maintained, and systems are available for operation during the museum’s hours of operation.
4. Oversee and assist with installing, maintaining, administering, and monitoring the performance of business information systems such as e-mail, accounting, ticketing, retail operations, membership, collections, Microsoft 365 office suite, and Citrix. Help monitoring systems daily either when onsite or offsite assuring uptime is maintained.
5. Develop strategic alliances with resellers, consultants, specialists, other museums, and staff to ensure continuity, stability, effectiveness and appropriateness of services and systems. Communicate IT plans, policies, and technology trends throughout the organization.
6. Carry out supervisory responsibilities in accordance with the organization’s policies. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems.
7. Maintain awareness and enforce the terms of current labor contracts pertaining to Museum employees and its employment policies, practices, and procedures. Support the Museum’s initiatives including diversity, inclusion, accessibility, equity, and customer service programs.

Required Qualifications  

• Bachelor’s degree (B.A. or B.S.) from a four-year college or university specializing in computer science, business management, or a related area.
• At least five, preferably ten, years of experience working as a professional in information technology systems with supervisory responsibility.
• Training in Project Management techniques and Process Mapping.
• Experience in developing strategies for enterprise technologies.

You will be successful in this position if you:  

• Successfully work independently and as part of a team.
• Are highly dependable and willing to help where needed.
• Possess excellent written and oral communication skills.
• Have demonstrated leadership skills and can provide impactful support to your direct reports.
• Practice excellent people skills and can serve a wide variety of constituents.
• Are adaptable and effectively navigate varying situations.

Benefits:

• Medical, Dental, and Vision with HRA/ FSA
• Long Term Disability and Life Insurance
• Supplemental Critical Illness/ Accident Insurance
• Paid Time Off package including Vacation, Personal, Holiday, and Sick Leave
• 401(k) Retirement Plan with Employer Match
• Paid Parental Leave
• Tuition Reimbursement Program
• Free Museum Membership
• Museum Shop, Food, & Beverage Discounts
• Parking Subsidy/Discounted Bus Pass