Resident Services Coordinator

Movin’ Out, Inc. is seeking a full-time Resident Services Coordinator to join our growing team. For best consideration, apply as soon as possible by submitting your resume and a cover letter (click on the “Learn How to Apply” button below) explaining why you are interested and why you think this is a good fit for both parties. Applications that do not include a cover letter will not be considered.

Movin’ Out is a thriving, nearly 30-year old, Wisconsin-based nonprofit organization that advances disability justice by co-creating safe, affordable, community-integrated homes. We support economic independence and healthy, sustainable communities by developing and operating new multi-family housing with most units affordable for low-to moderate-income households, and offering housing counseling, including information, advice, referrals, and resources for home ownership and home repair for safety and accessibility modifications.

The Resident Services Coordinator helps advance our mission by holistically supporting the health and wellbeing of rental residents for greater independence, successful tenancy, and housing stability to improve long-term care outcomes. This is accomplished both by responding as needs arise and by helping to build social capital through the values and practices of Asset-Based Community Development and social innovation.

The Resident Services Coordinator reports to the Asset Management Director. They work in compliance with HUD requirements, Fair Housing laws, and other relevant rules and regulations, and maintain privacy and confidentiality.

Essential job functions:

Resident Services Coordination

• Responds to and log inquiries from people seeking affordable rental housing assistance, including referrals to other housing resources, via email, text, and telephone.
• Create and maintain up-to-date referral resource lists for rental housing resources.
• Maintains waiting lists for supportive units in Movin’ Out’s rental property portfolio.
• Make preliminary eligibility determinations for supportive rental units based on household income and disability status.
• Supports the health and wellbeing of residents in supportive units by coordinating with supportive services and referral partners such as managed care organizations, care providers, ADRC, veterans organizations, etc.
• Provides our residents education on the rights, responsibilities, and roles of tenants and landlords.
• Develops and fosters positive working relationships with property management partners.
• Organizes empowerment services such as financial literacy learning opportunities as required by various funders.
• Offer guidance and support to residents in Movin’ Out rental properties, e.g. referrals to property management or other resources.
• Provides individual support as needed, e.g. intervention as appropriate when behaviors put tenancy at risk, assistance in resolving disputes with property management and/or neighbors, and strengthening connections with community resources.
• Maintains rental database records/monthly rent rolls.
• Processes Section 811 applications; collect information from 811 applicants and enter into the DHS database. Coordinate 811 referral letters.

• Propose and implement approved suggestions for continuous process improvement.

Community Impact Program

• Applies the Stewards of Affordable Housing for the Future framework and guidelines for resident services coordination to develop and deploy a proactive holistic support program for residents of supportive units.
• Supports residents in supportive units by helping them to build social capital and to develop leadership and life skills.
• Integrates other social determinants of health such as economic opportunities, alternative transit options, and other sustainability opportunities to improve outcomes for residents in supportive units in ways that benefit the surrounding community as well.
• Collaborates with the real estate development team and/or community partners to integrate community engagement, accessible transportation, employment, and other opportunities into the design and development of new multi-family apartment projects.
• Represents Movin’ Out at relevant community events.

All Team Members

• Participate in formal and informal professional development activities.
• Participate in the ongoing anti-racism and racial equity work of the organization.

• Other duties as assigned, which may from time to time include tasks in support of other teams/departments.

Qualifications 

The ideal candidate is a people person who is comfortable being the face of Movin’ Out to our residents, their care teams, neighbors, and our partners. The ideal candidate is an innovator and go-getter who enjoys interacting with people from diverse backgrounds. The Resident Services Coordinator should have:

• Empathy, compassion, and a desire to advocate for others
• Patience, persistence, resilience, and flexibility
• Strong cultural competence
• Creativity and an entrepreneurial spirit
• Curiosity, proactivity, and a growth mindset
• Strong conflict resolution, problem-solving, systems thinking, and communication skills
• The ability to multitask, work well as part of a team, and be self-directed
• Willingness and ability to travel to Movin’ Out apartment projects located throughout Wisconsin (with valid driver’s license, access to a car to use for work, and current auto insurance)

Requirements:

• A High School Diploma or equivalent, BA/BS in a related field of study preferred
• At least two years of relevant experience, including program design/coordination, activity or event planning, teaching or facilitation, community organizing/community development, and/or working with people with disabilities

• Second language fluency preferred, e.g. Spanish or Hmong

Working conditions:

This is a hybrid position. The Resident Services Coordinator works from a remote location/home office, in our Madison office, and on site at Movin’ Out rental properties and apartment projects throughout Wisconsin (currently mostly in the southern half of the state). Occasional local and/or regional overnight travel and occasional evenings/weekends may be required.

The starting annual salary for this position is $50,000 per year.

About Movin’ Out, Inc.

Movin’ Out, Inc. is a statewide 501(c)3 nonprofit organization. Our mission is to advance disability justice by co-creating safe, affordable, community-integrated homes. We offer competitive compensation and an excellent benefits package for eligible employees. Highlights include: 100% company-paid individual health insurance, short- and long-term disability, life insurance, 401(k) contribution, a flexible spending account program, 13 paid holidays, a generous Earned Time Off policy (29+ days per year), and a flexible work environment with an option to work a compressed work week for Friday afternoons off.

We are committed to social justice and equity. BIPOC, LGBTQ+, and people with disabilities are encouraged to apply.