Community Outreach & Education Manager

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The Community Education and Outreach Manager is responsible for the planning, development, coordination, implementation and reporting of all NAMI SEWI’s community education and outreach.  This position is a member of the management team and participates in and contributes to the strategic planning, budgeting, operations and mission of NAMI Southeast Wisconsin.  The Community Education and Outreach Manager also acts as staff liaison to the Program and Advocacy Committees.


  1. Bachelor’s degree in education, psychology, social work or a related field.  In lieu of a Bachelor’s degree, a minimum of 5 years demonstrated, successful experience planning and implementing education programs and community outreach events.
  2. Organizational and planning skills to manage the marketing, scheduling, record keeping, and budget of the program.
  3. Strong oral and written communication skills.
  4. Must be well organized, detailed oriented and able to manage multiple and concurrent priorities.
  5. Ability to present educational workshops to diverse groups.
  6. Collaborative knowledge, abilities, and skills at working in a team based environment
  7. Computer proficient in Microsoft Office products and social media.
  8. Valid Wisconsin Driver’s license and clean driving record.
  9. Must own or have access to use of a personal vehicle with sufficient liability insurance to meet agency standards and be willing to use vehicle for work related purposes.
  10. Background check required.

Reports To:  Executive Director

Primary Job Duties

Planning and Management

  1. Responsible for oversight and supervision of all community education programs, including:
    • Question, Persuade, Refer
    • Youth Mental Health First Aid
    • In Our Own Voice and Stories of Hope
    • Ending the Silence
    • Mental Health Nights
    • Education requests for support groups
    • Conferences and specialized training requests
    • Resource fairs and National Nights Out
    • Presentations regarding NAMI Southeast Wisconsin services
    • Other education programs as requested and deemed necessary for the community
  2. Assure fidelity to the model for all educational programs.
  3. Oversee the recruitment, training and supervision of all community education volunteers. Maintain files on all education volunteers to include current certifications and all agency required documents.
  4. Ensure collection of class participants’ data and ensure timely entry into NAMI’s reporting sites.
  5. Maintain the course materials, including updates, by ordering, printing, and distributing current, new, and/or updated curriculum materials and charts.
  6. Keep up-to-date information regarding outcomes (studies) of each of these programs, in particular the evidence supporting the models we teach.
  7. Stay abreast of current and emerging issues related to applicable programs and community needs by attending NAMI Wisconsin conferences and through professional development and education.


  1. Assist with NAMIWalks and other NAMI Southeast Wisconsin special events as needed.
  2. Assist with Crisis Intervention Training for law enforcement as needed.
  3. Oversee campaigns during mental health related awareness days/weeks/months (i.e. May as Mental Health (MH) Month, Children’s MH Awareness Week/Day, Mental Illness Awareness Week, July as Minority Mental Health Month, September Suicide Awareness Month, etc.)
  4. Oversee and assist with managing the Waukesha County Suicide Prevention Initiative.
  5. Represent NAMI SEWI on community collaborations and committees, as deemed appropriate.
  6. Provide outreach, program development and implementation for underserved communities. 


  1. In conjunction with the Marketing Associate, ensure appropriate marketing and advertising of all NAMI education and outreach programs/events.
  2. Oversee the creation of flyers for all education programs.
  3. Provide outreach to local businesses and organizations and identify opportunities to expand community education programs including, customized, fee-for-service educational programs


  1. Contribute appropriate goals to the annual strategic plan and budget development and ensure reporting against the plan.
  2. Responsible for accurate timely data collection; storage; agency and NAMI reporting site.
  3. Develop and maintain a system of accountability and surveys using Logic Models to assure the productivity, effectiveness and continuing improvement of the programs.
  4. Maintain and update procedural details and Standard Operating Procedures of programs.
  5. Manage the Program budget including completion of grant requirements. In collaboration with supervisor, serve as the lead staff for negotiating scope of work consistent with organization’s strategic plan. Including managing reporting requirements, invoicing, and determination of budget annually. 

Essential Functions of Primary Job Responsibilities

  1. Ability to communicate effectively in English both orally and through written word.
  2. Ability to lift and carry 25 lbs.
  3. Ability to operate a motor vehicle, possession of a valid WI driver’s license and sufficient liability insurance to meet agency standards.  Must own or have access to a personal vehicle and be willing to drive that vehicle for work related purposes.
  4. Ability to type and work on a computer for up to two hours at a time.
  5. Ability to be punctual and maintain good attendance.

Physical Requirements: Employee must be able to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.

Other Duties: In accordance with the Americans with Disabilities Act, the above is intended to summarize the essential functions of and requirements for the performance of this job. It is not meant to be an exhaustive list of miscellaneous duties and responsibilities that may be requested in the performance of this job.

Working Conditions: This position will be a combination of time split between our Waukesha Administrative & Program offices located at 217 Wisconsin Avenue, Suite 300 and our Milwaukee Program offices located at 1915 N. Dr. Martin Luther King, Jr. Drive.  This position will be expected to travel as needed to offsite locations for events.  Periodic weekend or evening work is expected for organizational events and/or community outreach.

Compensation:  This is a salaried, exempt position at 40 hours per week.  Benefits include paid time off and paid holidays. Benefit package includes health, life, short and long term disability and optional vision and dental insurance is available.  The salary range is $50,000-$60,000 and will be set commensurate with education and experience. 

NAMI Southeast Wisconsin is building a culturally diverse staff committed to working in a multicultural environment where differences are valued and respected.  We believe everyone should be treated equally regardless of racesexgender identificationsexual orientationnational originnative languagereligionagedisabilitymarital statuscitizenshipgenetic informationpregnancy, or any other characteristic protected by law.

To apply for this position, please send a cover letter and resume to:

This position will be posted until it is filled.

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