Service Navigator Advocate

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  • Full-Time
  • Waukesha, WI
  • Job Type Details: Assisting victims from Waukesha Parade Tragedy


Position Summary:  The United for Waukesha Resiliency Center will be a resource, referral and support center for survivors, families of victims, first responders, and the community impacted by the Waukesha Christmas Parade tragedy on November 21, 2021. The United for Waukesha Resiliency Center (UWRC) will be a multi-agency effort to help people heal and access assistance and services including: behavioral health needs, victim advocacy, case management, legal needs, criminal justice support, technical assistance and more.

The Navigator/Advocate will serve as the “Single Point of Contact” for individuals and families victimized by the event and its aftermath. The Navigator’s goal is to provide the victim/family with facilitated access to multi-disciplinary, holistic, 360-degree wrap around mental health, medical, and legal services for up to 3 years post event. Services provided by the Navigator will include advising both the victims/families as well as the victims’ care givers, doctors, attorneys, employers, educators about the social and emotional needs of the victims.  The victim should be able to discuss their needs with the Navigator for the purpose of the Navigator doing the time-consuming work of procuring the needed services, compensation, mental health, medical and/or spiritual health resources. This includes creating plans for recovery and following client’s progress up to three anniversaries post event.

Navigators will provide multi-pronged Advocacy across the following domains, using a trauma informed model which includes:

  • Mental and Spiritual Health
  • Education
  • Employment
  • Housing
  • Government and Non-Governmental Benefits
  • Privacy
  • Insurance
  • Financial Advising
  • Immigration
  • Other services and resources deemed appropriate and necessary to ensure the client’s recovery and healing.

This is a limited term opportunity and employment should be expected until December, 2024.


Qualifications: At minimum, a bachelor’s degree in Social Work or related field or the equivalent (e.g. grandfathered case workers, child advocates, etc.)

  • Knowledge of local, state and national resources available to violent crime victims
  • Trauma Counseling/social work experience with traumatized, high-risk populations
  • Ability to establish rapport with the primary client as well as the entire team of providers that will be working to help that client
  • Ability to coordinate/lead a team of care givers located in disparate locations
  • Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries
  • Ability to use technology creatively to assist in the above tasks via the internet, email, blogs, Facebook, Twitter, virtual support groups,
  • Excellent written and verbal communication skills
  • A strong sense of and respect for confidentiality
  • Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate
  • Bilingual in English and Spanish preferred but not required

Primary Job Responsibilities:

Provide holistic and comprehensive case management services to all clients including: Intake assessment, benefit assessment, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, tenant education, advocacy and referrals.

  • Maintain a caseload of individuals and/or families.
  • Meet with clients weekly or bi-weekly for up to36
  • Connect families with needed and available community
  • Follow-up with clients and agencies as appropriate to document use/success of
  • Input accurate and complete data for all contacts with clients into agency
  • Ensure that all documents submitted on behalf of a client are
  • Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets, and
  • Adhere to agency policy, procedures and the professional code of
  • Arrange for translation services for those clients who do not speak English or are more comfortable with speaking another language.
  • Other duties as assigned by

Essential Functions of Primary Job Responsibilities:

Ability to communicate effectively in English both orally and through written word.

Ability to operate a motor vehicle, possession of a valid WI driver’s license and sufficient liability insurance to meet agency standards.  Must own or have access to a personal vehicle and be willing to drive that vehicle for work related purposes.

Ability to type and work on a computer for up to two hours at a time.

Ability to be punctual and maintain good attendance

Physical Requirements: Employee must be able to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.

Other Duties

In accordance with the Americans with Disabilities Act, the above is intended to summarize the essential functions of and requirements for the performance of this job. It is not meant to be an exhaustive list of miscellaneous duties and responsibilities that may be requested in the performance of this job.

Working Conditions: This position will be a collaborative hire and oversight for the Resiliency Center will be provided by an advisory committee comprised of representatives from the major stake-holding agencies. The agency of employment is NAMI Southeast Wisconsin, Inc.  NAMI is a nonprofit organization that offers hope and help to those impacted by mental health conditions and their loved ones in Waukesha, Milwaukee, and Jefferson Counties.

This position will be a combination of remote work and office time in the Waukesha area.  This position will be expected to travel as needed to offsite locations for events.  Periodic weekend or evening work is expected.

Compensation:  This is a salaried, exempt position at 40 hours per week.  Benefits include paid time off and paid holidays. Benefit package includes health, life, short- and long-term disability and optional vision and dental insurance is available.  The salary range is $50,000-$60,000 and will be set commensurate with education and experience.

NAMI Southeast Wisconsin is building a culturally diverse staff committed to working in a multicultural environment where differences are valued and respected.  We believe everyone should be treated equally regardless of racesexgender identificationsexual orientation, national originnative languagereligionagedisabilitymarital statuscitizenshipgenetic informationpregnancy, or any other characteristic protected by law.

To apply for this position, please send a cover letter and resume to Nichole Voss:

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