Ticket Office Representative

Next Act Theatre is a nonprofit 501(c)3 arts organization established in 1990. The venue includes a 152-seat, three-sided thrust stage in Milwaukee, Wisconsin’s Harbor District, immediately south of the Third Ward. Next Act has six full time staff members, 10 part-time staff members and the company hires, on average, 50 artists for its four yearly live theatre productions.

The Ticket Office Representative is the voice and the face of Next Act Theatre for our patrons. The Representative maintains a professional and pleasant demeanor while providing exemplary customer service in person, by phone, or electronically. The Ticket Office Representative works collaboratively with staff under the supervision of the Ticket Office Manager. The position is part- time, hourly, Wednesdays and Thursdays from noon-5pm (or noon-7:30 pm on evenings when there are shows), as well as Sundays from 12-3pm (only on Sundays when there are performances).

Specific duties:

• Act as the main customer service representative for the Ticket Office
• Process telephone, email, mail and walk-up transactions using the Spektrix ticketing system
• Respond to emails in a timely and professional manner
• Assist patrons with information about performances, policies and amenities, including
• directions to the theatre
• Handle sign-ups and date changes for volunteer ushers

Qualifications:

• Ticket Office and/or sales experience preferred
• Experience with Spektrix ticketing software preferred
• Cash handling and reconciliation experience preferred
• Excellent communication, interpersonal and organizational skills
• Ability to multi-task and prioritize in a fast-paced environment
• Attention to detail
• Computer and data entry skills, including Microsoft Office
• Reliable and prompt
• A belief in the value of the arts.

Next Act Theatre is an equal opportunity employer and does not discriminate in its hiring and employment practices against any applicant because of sex, color, age, national origin, religion, political affiliation, marital status, disability, political belief, sexual orientation, gender identification or any other basis protected by local, state, or federal law. Next Act Theatre celebrates diversity and encourages people of all types, ages, ethnicities, genders, and abilities to apply to work with us.

Salary: $15/hour