Lending Program Manager

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  • Full-Time
  • Milwaukee, WI
  • Job Type Details: Full-Time

Job Purpose & Reporting Relationships

The Northwest Side Community Development Corporation (NWSCDC) seeks to fill the position of Lending Program Manager. Reporting to the Executive Director, the primary purpose of the job is to support the underwriting function of NWSCDC’s community-focused lending program, and to serve as a financial expert within the NWSCDC. The successful candidate will work with small business clients seeking financing for their entrepreneurial ventures. They should be knowledgeable in business financing and able to advise professional staff and entrepreneurs on many small business subjects including start-ups, incorporation, insurance, intellectual rights, small business software/systems, sales, marketing, e-marketing, franchising, access to capital, financial restructuring, sales/marketing, small business acquisitions, business planning, strategic development, operations, and so forth.

Essential Duties and Responsibilities

Loan Process Management:

  • Facilitate loan application process through document collection and communication with prospective borrowers; provide assistance and help to troubleshoot any issues that may arise during the application process.
  • Manage the eligibility phase of the application process. This includes conducting a preliminary assessment of loan applications, analyzing creditworthiness, examining the project’s strengths and weaknesses, evaluating mission alignment with the organization’s lending policies, and so on.
  • In conjunction with the business development team, make recommendations on pending loan applications and determine next steps: will the file advance to underwriting or will it be referred to another lender, etc.
  • Oversee work of the organization’s external underwriting firm, including but not limited to: file sharing, documentation follow up, communication about the file, reviewing completed credit memo.
  • Present completed credit memos to NWSCDC Loan Committee; promptly answer questions related to information presented.
  • Provide clear communication to prospective borrowers regarding the outcome of their application: terms of loan approvals; specific reasons for loan denials; and possible avenues for future success.
  • Offer in-depth financial analysis, assist in restructuring, alternative sources of financing and troubled financial situations.
  • Finalize the loan process by preparing accurate Loan Committee presentations; present loan information to the Loan Committee, promptly answer questions related to information presented.
  • Working alongside the Business Resource Manager and Loan Portfolio Specialist, provide support as needed on post-closing activities.
  • Handle the complex situations that arise in dealing with small business clients; handle more complex client situations that may involve advanced business plans for equity/special situations, in-depth financial analysis, restructuring, operational and organizational issues, acquisitions, valuations, alternative sources of capital, troubled businesses, etc.
  • Have a working knowledge of local, state and SBA/federal loan programs, and be in a position to recommend appropriate programs to clients.
  • Maintain confidentiality and keep orderly records of client files, expense records and other information.
  • Continually upgrade financial skills.

Program Management:

  • Provide strategic and innovative leadership in the design, implementation, and continuous improvement of NWSCDC’s small business lending program.
  • Demonstrate effective and timely communication to all stakeholders.
  • Ensures excellent customer service and a welcoming, supportive, and respectful work environment. Investigates and resolves requests and concerns.
  • Ability to motivate, train, and develop all business lending staff.
  • Assist in increasing capital infusion and work as a strong team player in conjunction with the Business Development team, and the Executive Director.
  • Knowledge of the use of information technology to support and enhance the NWSCDC Lending Programs.
  • Attend and participate in NWSCDC staff meetings, loan committee meetings, NWSCDC Board meetings, presentations, events and programs as time permits.
  • Schedule loan committee meetings in conjunction with the loan committee chair.
  • Perform all reporting required by NWSCDC, banks, funders, and government agencies, etc.

Community Engagement:

  • Speak and present (to local businesses, chambers, organizations, etc.) on a variety of small business topics.
  • Participate in business and economic development related events and programs when invited.
  • Ability to build community business education programs and collaborative partnerships with local businesses, communities, and academic institutions.
  • Cultivate strong working relationships with regional bankers, community leaders, local government officials, and other organizations that may be in a position to support funding or business technical assistance programs.
  • Establishes and maintains collaborative working relationships with business and industry partners, agencies, community organizations, and/or education institutions.
  • Other duties and responsibilities as assigned.

Required Qualifications: Skills, Experience, Education and Credentials

  • BA/BS required; MBA or equivalent a plus.
  • Formalized credit training or credit risk experience required.
  • Familiarity with the underwriting process required.
  • Advanced professional development certifications/credits for small business topics is desirable to keep current with best practices.
  • Strong business counseling and training skills. Training/consulting experience is desirable.
  • 5+ years of management and practical business experience in a client/consulting environment.
  • 3-5 years of Small business and entrepreneurial experience, including raising capital through loans and/or equity.
  • Must have knowledge, experience and interpersonal skills needed to provide in-depth assistance and training to a broad spectrum of small business clients and entrepreneurs.
  • Ability to relate to a wide range of diverse clients and teach while advising clients on business related issues.
  • Demonstrated proficiency in financial analysis, business planning and capital formation subjects.
  • Must be able to read and interpret financial statements and help clients prepare loan/financing packages, cash flow projections and pro-forma financial statements.
  • Ability to teach complex financial subjects to the client base.
  • Ability to work in-person.

Benefits: This position is full-time with competitive salary and fringe benefits. Funds for professional development opportunities are available.

TO APPLY: Email cover letter, resume and references to Jimmy Starke: jstarke@nwscdc.org or send written resume and cover letter to Jimmy Starke, Northwest Side CDC, 4201 North 27th Street, Milwaukee, WI 53216. Position start date to be determined. Applications will not be considered if any of the evaluation documents are missing. No phone calls please.

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