Under the supervision of the Program Manager, the Food Pantry Coordinator is responsible for supporting the Emergency Services Department to meet or exceed program objectives, by performing day to day operations, community out reach and administrative duties.
- Program Coordinator works in collaboration with the program manager to oversee day-to-day site operations.
- Provide training and support to staff and volunteers.
- Distribute food to clients, including unscheduled “emergency” visits, during distribution hours.
- Maintain communication with food pantry donors and engage in community outreach.
- Keep confidential all information pertaining to agency children, families, clients and staff.
- Ensure clients are treated with dignity, respect and confidentiality, while fostering a trusting relationship.
- Enroll and maintain intake forms and supporting documentation as required for eligibility.
- Complete and maintain reports, submit in a timely manner as required by SDC and funders.
- Maintain ServSafe certification and other relevant credentials.
- Ensure adherence to food safety standards and maintain a safe and clean environment.
- Inspects sites for compliance with pest control, temperature and cleaning logs and inventory management.
- Maintain food management standards established by funder and SDC.
- Ensure distributions run smoothly, adjusting staff and volunteers so required roles covered: intake, packing if required, and loading into vehicles.
- Work outdoors in all weather conditions during distribution times.
- Answer phones and return calls.
- Assist with directing and putting away food from deliveries.
- Use hand pallet jack to move pallets with food and lift boxes of food as necessary.
- Ensure pantry is well-stocked, with food neatly stored by category.
- Pack food, including fresh produce, for distribution.
- Mop floors, wipe surfaces, and other cleaning as required in between regularly scheduled contactor cleanings.
- Work with building security team to maintain best practices for safety.
- Be familiar with current community resources to make appropriate referrals as needed and requested.
- Other duties as assigned.
- Demonstrated ability to manage multiple projects/tasks concurrently.
- Strong attention to detail, ability to take initiative and exercise sound judgement.
- Strong interpersonal skills and experience providing customer service and support.
- Demonstrated ability to work collaboratively and build relationships.
- Demonstrated flexibility and composure in a fast-paced environment, and a willingness to learn and adapt.
- Ability to recruit and motivate volunteers to work in a team setting.
- Must possess strong written and oral communication skills.
- Must possess awareness, knowledge and sensitivity to socioeconomic and cultural diverse backgrounds of the targeted populations served.
- Demonstrated working knowledge of, and experience using computer programs such as Microsoft Office (Windows10), including Word, Excel, PowerPoint and Outlook. Must be able to create and maintain alphabetical fililng system.
- Ability to maintain professional relationships with funders, partners, staff, customers and guest.
- Must have a valid Wisconsin Driver’s License. SDC’s insurance company requires that any employee who drives a personal vehicle for agency business must carry personal liability insurance of at least $100,000 liability for bodily injury for one person, $300,000 maximum liability for all injuries in one accident and $100,000 property damage liability for one accident. Proof of this must be supplied on first day of employment.
- Bachelor Degree in Human Services, Social Service or related field preferred.
- At least three years of work experience in program coordination and community outreach in a Social Services or Human Services setting. Experience with food distribution programs, food security and hunger-relief work preferred.
- OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
- Current ServSafe Certification or able to obtain within the first 90 days of employment
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.
- While performing the duties and responsibilities of this position, the incumbent will regularly sit; stand, and will frequently talk and listen and use hands to handle and touch.
- During the performance of his/her duties, the incumbent will regularly lift up to 25 to 50 pounds with or without assistance.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
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