Medical Clinic Case Manager

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  • Full-Time
  • Milwaukee, WI
  • Job Type Details: This is a full-time, 40 hours/week, salaried position. $1,000 sign-on bonus

The Salvation Army Emergency Lodge provides a wide variety of services to those in need. Since 1979, the 120-bed Emergency Lodge, located at 1730 N 7th St. in Milwaukee, has provided emergency shelter to homeless individuals and families with children. More than 80% of residents successfully move from shelter to safe, affordable housing each year. If you feel that you want to take part in the Salvation Army’s mission by preaching the gospel of Jesus Christ and to meet human need in His name without discrimination at the Lodge, apply today!

The Medical Clinic Case Manager for Milwaukee, WI is offering a $1,000 sign on bonus

The Medical Clinic Case Manager is responsible for completing and coordinating the patient medical assessment and plan of care for new patients while obtaining resources and seeking alternative medical care for ongoing patients; helps identify and address psychosocial problems that affect patient’s quality of health and social functioning in the community; and works in conjunction with multi-disciplinary team to maintain the highest level of medical and social work standards while carrying out the mission of The Salvation Army. The Medical Clinic Case Manager also provides comprehensive case management services to eligible Respite Program clients experiencing both homelessness and acute medical needs.

Clinic Duties

  • Complete medical and social service assessments for each clinic patient. Contact various medical and social service agencies and assist in coordinating supportive services on behalf of the patient.
  • Maintain necessary statistical data and required forms/reports for all eligible patients as required by The Salvation Army, Aurora, and Outreach Community Health Center
  • Coordinate patient care with doctors, nurses and other medical professionals working/volunteering in The Salvation Army Medical Clinic and in the community.
  • Interviews patients to obtain information concerning their health issues and their current economic standing. Determines eligibility and coordinates the scheduling of patients for Medical Clinic services.
  • Identifies psychosocial, economic and physical needs of clients; assesses and reassesses client’s support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan.
  • Work with the Patient Assistance program to determine verification of pharmaceutical availability for Clinic patients.  Process documentation and enrollment forms for clients to designated pharmaceutical companies.
  • Participate as an interdisciplinary team that includes health professionals from various disciplines to develop and coordinate a plan of service for the patient.
  • Prepares complete and accurate case notes; writes correspondence, reports and other written materials; may prepare statistical reports and summaries;
  • Schedule, coordinate and record mandatory TB tests and test results for all shelter residents.  Provides information to community health department to schedule required chest x-rays.
  • Arranges for the transporting of patient’s lab work to Aurora Rivercenter for processing.
  • Copy, send or fax medical documents to medical providers/Social Security Administration within the HIPAA laws.
  • Abide by all HIPAA Laws governing medical records and ensure that all Clinic documentation regarding patients is kept secure and confidential.
  • Establishes and maintains a professional working relationship with other community clinics and hospitals for referrals and follow-up services on behalf of The Salvation Army Medical Clinic.
  • Perform basic administrative tasks related to the Clinic, includes; answering phones, scheduling appointments, greeting patients, sorting mail, preparing patient medical charts, updating community resource lists and health education materials, providing statistical reports and summaries
  • Develop and implement quality assurance process for the Medical Clinic; including but not limited to patient surveys.
  • Participate in agency and community meetings regarding the homeless medical clinic.
  • Orient new Salvation Army staff to clinic procedures and services.
  • Represent The Salvation Army Homeless Medical Clinic to medical professionals/organizations in the community.

Case Management Duties

  • Conduct intake assessments for referred Respite Program clients to determine the needs of the individual. 
  • Collaborate with medical professionals and utilize medical social work experience to plan and coordinate client care.
  • Facilitate strong working relationships with area hospitals and other referring entities in the community.
  • Identifies medical, psychosocial, economic and physical needs of clients; assesses and reassesses client’s support systems, available community resources and other factors to plan, develop, and implement an appropriate service plan.
  • Develops and implements a case plan that presents intervention strategies to meet client needs including assistance in recovery from physical illness and provide services or access to services such as benefit advocacy, financial assistance, legal aid, shelter, housing placement, employment services or education.
  • Monitor, evaluate and record client progress according to measurable goals described in case plan.
  • Refers clients to appropriate community resources; advocates on their behalf.
  • Advocate for clients to resolve their medical crisis.
  • Prepares complete and accurate case notes; writes correspondence, reports and other written materials; may prepare statistical reports and summaries; inputs data into Service Point.
  • Reviews all assigned cases on a scheduled basis to determine continuing need for services, and present in regular case reviews.
  • Assists clients with logistics of transportation related to all medical care and appointments.
  • Accompany and transport clients to various medical appointments.
  • Assists with implementing The Salvation Army’s organizational procedures during health crises, including any necessary quarantine process and testing

Other Responsibilities:

  • Works with the Emergency Lodge Director and the Milwaukee County Social Services Director to provide additional services for clients.
  • Other duties as assigned and appropriate for this position.

Minimum Qualifications:

Education and experience:

  • Bachelor’s in Social Work
  • Two years case work experience in a social service agency, or fieldwork.
  • Previous experience in hospital/clinic setting preferred.

Licenses and Certifications: Valid Wisconsin Driver’s license with clearance to drive from The Salvation Army’s insurance carrier preferred.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Who we are:

Our Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Our message is based on the Bible. Our ministry is motivated by the love of God. Our mission is to preach the gospel of Jesus Christ and to meet human need in His name without discrimination.

Why work for us?

The Salvation Army’s brand promises to Do the Most Good® – and it’s our employees that help us get there.  At every level, you can have a real impact on your community through the work done inside our walls every day.  

We are as impassioned about our employees as we are about our mission to help anyone in need without discrimination. Our culture reflects this quality, which makes our offices a seriously great place to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

The Salvation Army recognizes that peace of mind is important to employees and their families.  Because of this, we offer :

  • Competitive Salary
  • Flexible schedules and a casual dress environment
  • Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
  • Tuition reimbursement
  • Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
  • Insurance benefits: excellent health, dental, vision, life, disability
    • Discounts available for pet insurance, auto insurance, and home insurance  

Full-time employees scheduled to work 30 or more hours per week will be eligible for full benefits, including health, dental, vision and hearing benefits, basic and voluntary life benefits, holiday pay and paid time off, which is pro-rated based on their regularly scheduled work week.

Exempt Employees: Health, dental, vision, and hearing benefits, as well as basic and voluntary life benefits, will begin on the first day of the month following 30 days of employment.

Please use this link to apply on our career site.

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