Intake Specialist

Title: Intake Specialist

Position: Full-time, 40 Hours, M – F, 7am to 3pm, some evenings, holidays and weekends required.

Classification: Nonexempt

Department: Shelter

Reports to: Director of Shelter and Transitional Living

Salary Grade/level/Range:

Location: 505 Building

Mission:

The mission of The Women’s Center is to provide safety, shelter, and support to empower all impacted by domestic abuse, sexual violence, child abuse, and trafficking.

Summary/ Objective: The primary responsibility of this position is to provide crisis intervention, safety planning, and resources to individuals and families seeking support from The Women’s Center.

Essential duties and responsibilities:

• First point of contact for all individuals and families seeking support from The Women’s Center. This includes walk-in clients, Hotline calls, and on-scene support for survivors at local hospitals, law enforcement stations, and Carroll University campus.
• Identify and respond to the immediate needs of individuals and families seeking services from The Women’s Center in person and on the Hotline.
• Create and review safety plans with all clients.
• Provide appropriate resources and referrals.
• Follow up on Law Enforcement calls and responses, SANE responses, Health and Human Services Referrals, and ongoing Advocacy requests.
• Triage requests for support to appropriate Survivor Advocates.
• Answer incoming calls from the 24-Hour hotline.
• Maintain the current resource list for appropriate referral destinations.
• Maintain accurate and complete daily documentation and statistics.
• Assigned shelter shifts include holidays.
• Mediate interpersonal problems between clients.
• Assess clients for risk of suicidal ideations.
• Advocate for clients with legal, medical, and other community systems.
• Adhere to organizational compliance with all local, state, and federal regulatory agencies.
• Ensure compliance with all safety and work rules and regulations.
• Ensure the maintenance of departmental housekeeping standards.
• Participate in agency meetings and trainings.
• Completes other duties as needed and/or requested by supervisor to align with the mission and vision of the organization.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills:

• Excellent organizational skills and attention to detail.
• Experience working with trauma survivors, specifically those who have experienced Domestic Violence, Sexual Violence, Human Trafficking, and/or Child Abuse.
• Strong crisis intervention skills, including group facilitation skills.
• Excellent communication and public speaking skills, Written and oral – talking and writing effectively to convey information appropriately to the needs of the audience.
• Proficient with Microsoft Office Suite.
• Ability and willingness to work both individually and as part of a team with other staff in the provision of services to clients.
• Active listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension – understanding written sentences and paragraphs in work-related documents.
• Time Management – managing one’s own time and the time of others.
• Service Orientation – actively looking for ways to help people.
• Coordination – adjusting actions in relation to others’ actions.
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making – considering the relative costs and benefits of potential actions to choose the most appropriate one.

Education/Experience:

• High School Diploma or equivalent required; Associate degree preferred.
• A combination of professional experience working with trauma survivors and education will be considered in lieu of a degree.

Language Skills: Ability to read, write, and comprehend English.

Reasoning Ability: Ability to utilize critical thinking – such as using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Certificates, Licenses, Registrations: Requires a valid Wisconsin driver’s license and proof of insurance.

Other Skills and Abilities:

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a largely sedentary role; however, some filing is required.
• This would require the ability to lift up to 25 pounds.
• Will require some movement up and down stairs and between buildings.

Work Environment: The Work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may perform some work-related travel.
• Works predominantly indoors but may need to go between different buildings.
• The noise level in the work environment is usually moderate.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

AAP/EEO: The Women’s Center is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

This Job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Signatures:

Digital Fingerprints/Criminal Background Check for TWC Applicants

What information will be requested at the time of the fingerprinting reservation?

1. Full legal name
2. Full current address
3. Date of birth
4. Gender
5. Social Security number
6. Height
7. Weight
8. Hair color
9. Eye color
10. Ethnicity
11. Place of birth
12. Citizenship

Primary ID (photograph and signature, non-expired)

• Government-issued driver’s license
• Learner’s permit (plastic card only with photo and signature)
• National/State/County identification card
• Passport
• Military ID
• Military ID for spouses and dependents
• Alien registration card (Green card, permanent resident visa)

Secondary ID (signature, non-expired)

• Social Security card