Branch Operations Coordinator

Branch Operations Coordinator

Want to know what the UEC is all about? Check out our mission, vision, and values. Or, visit our Instagram to see us find fun and share it!

Starting Compensation: $43,000/year

Benefits: Our full-time employees receive 24 PTO days annually (29+ following Year 1 of employment) plus 7 paid organizational holidays, medical/dental/vision insurance with above-average employer premium contributions, a 3% match on our 403(b) retirement plan, program registration and facility rental discounts, plus a strong commitment to work/life balance and great organizational culture. Additional benefits will be outlined in the hiring process.

Location: Riverside Park, Milwaukee, WI (in-person) 

Schedule:.Tuesday-Saturday; the schedule will reflect the center’s open hours.

Position Summary: As a Branch Operations Coordinator at the UEC, you will provide key operational and communication support to the UEC staff community at the Branch, while supporting all engagement initiatives at the branch. You delight in nailing the details that impact experience and organizational culture. You will be highly collaborative and build relationships with and connections among staff, key partners, volunteers, and the community.

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DUTIES AND RESPONSIBILITIES

COMMUNITY CENTER OPERATIONS & EXPERIENCE

• Serve as the primary coordinator of branch reception, including the staffing schedule and all elements of reception operations, including coordinating building and park tours, being the primary point of contact for building related incidents, and managing opening and closing procedures. 
• Lead the onsite visitor experience, including welcoming and engaging visitors, maintaining a safe and responsive space for staff and visitors, promoting engagement participation, and maintaining up-to-date information stations and community resources.
• Support the planning, execution, and follow-up of large community events (HKE MKE, Take It Outside Day, Autumn Celebration)
• Collaboratively coordinate the visitor experience-related exhibits and passive engagement activities (with internal and external partners), including management of the branch’s art gallery.

INTERNAL BRANCH OPERATIONS

• Serve as primary liaison for UEC led-and-supported meetings, including affinity groups, community meetings, branch events, and other internal collaborative sessions.
• Coordinate both office supply inventory and organizational equipment inventory in collaboration with other branch coordinators and community programs; support employee equipment lending benefit operations.
• Lead monthly update-style branch meetings; prepare agenda, take notes, and encourage departmental representation and participation.
• Support volunteer engagement, including drop-in volunteer opportunities such as Park Rangers, and serve as a branch resource for individuals and groups.
• Serve as the primary point of contact for Outdoor Leaders’ community engagement efforts by providing mentorship and supervision of assignments and projects. 
• Provide branch support to Events & Rentals team:  lead rental inquiry tours,  support rental set-up and signage, and support for event supply delivery during branch open hours. This may also include management of Milwaukee County Parks and similar permitting processes for organizational events at the location.

SUPPORT FOR ORGANIZATIONAL OPERATIONS

• In collaboration with other Branch Operations Coordinators, serve as a steward of the organization’s internal communications strategy and plan; provide support and guidance to continuously improve our communication.
• Collaboratively manage the organization-wide All Staff Calendar and internal resource management for all-staff events on Altru, our CRM.
• Manage the UEC general email inbox and ensure that all questions and comments are redirected to the appropriate people/departments
• Manage the translation of all public UEC materials from English to Spanish.

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To be successful in this position, you will demonstrate the following competencies:

We know that hardly anyone ‘checks ALL the boxes’ on job requirements, and that’s okay! If some or many of the items listed below describe you and your experiences, we’re excited to talk with you and encourage you to apply.

• Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.
• Communicates effectively: You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Reliability/action-oriented: Deliver on commitments and act with a clear sense of ownership.
• Interpersonal savvy: Relate openly and comfortably with diverse groups of people while recognizing the value that different perspectives and cultures bring to an organization.
• Adaptability: You recognize individual control of self and actions; you rebound from setbacks and adversity.
• Addresses conflict: You courageously address conflict by caring personally and challenging directly (radical candor).
• Growth mindset:  You demonstrate a commitment to ongoing learning and professional development and are willing to incorporate feedback into the ways you approach work.
• Values differences: You recognize the value that different perspectives and cultures bring to an organization. 
• Operational Excellence: you are committed to continuous improvement. You develop, follow, and lead standardized processes to ensure quality and consistency across the organization.
• Personal accountability: you have systems or processes in place to manage tasks, need minimal supervision or reminders to complete work, and motivate yourself to accomplish tasks/goals. You have a sense of trust in your personal abilities and take ownership of work.
• Interdepartmental Vision: the organizing and developing of systems that serve ALL of the UEC’s communities and leveraging assets that multiple departments are investing funds and time into.
• Strong cultural competency and commitment to equity, dignity, and justice.
• Affinity to the Urban Ecology Center’s mission, vision, and values.

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Required Qualifications: 

• First Aid/CPR Certification (UEC will provide training as needed).
• 4 years of professional work experience or post-secondary education.

Preferred Qualifications:

• Non-profit experience is recommended.
• Experience utilizing the Google platform, fundraising/CRM software, and graphic design/communication platforms such as Canva is recommended.

Physical Requirements

• Sitting for prolonged periods, typing on a computer keyboard, lifting objects of 25 pounds or less.

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What does a typical workday look like?

• Condition & Location: Open office workspace with an active team atmosphere; you will have a dedicated workspace at your assigned branch.

• Weekly hours: 40 hours

• Schedule: Tuesday-Saturday. The schedule will reflect the center’s open hours.

• Equipment Used: Computer equipment, CRM/fundraising software, Google software

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Team and Supervision

• As a member of the Neighborhood Engagement team, you will be managed by the Branch Director at your assigned branch and will be the on-site supervisor of the High School Outdoor Leaders.
• As a member of your branch team, you will be managed by the site’s Branch Director, with additional support provided by Leadership Circle and department managers.
• Though all of our teams work together in some capacity, you will most frequently collaborate with the Neighborhood Engagement Team, Community Programs Team, and Committee leads. 
• In this role, you may support many organizational circles and committees, including Employee Engagement, Equity, Dignity, and Justice, Safety, or other related initiatives.
• All UEC team members should expect interaction with volunteers, members, and youth participants.

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Organizational Support

• All team members of the Urban Ecology Center work a minimum of 1-2 weekend or evening events each year. Our events are a great way to engage with our communities and see our mission in action; examples include Urban Candlelight Hike, Autumn Celebration, and HKE MKE. Some roles may have increased responsibility for event leadership.

The Urban Ecology Center is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discriminating on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.