Community Outreach Director

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Community Outreach Director (Bilingual, English/Español)
Full-time, Exempt
Starting at $50,000, higher based on experience and qualifications

WHO WE ARE: VIA CDC (formerly Layton Boulevard West Neighbors, or LBWN) is an innovative community development corporation that is a partner in building strong, healthy neighborhoods where we all can thrive. Since 1995, VIA has leveraged more than $51 million in neighborhood improvements and has grown in size, budget and impact. We are anchored on Milwaukee’s near south side, surrounding the neighborhoods of our foundresses, the School Sisters of St. Francis.

VIA seeks a highly-motivated, bilingual (English/Spanish) Community Outreach Director who will engage diverse neighborhood stakeholders to plan and implement a variety of community improvement initiatives that enhance neighborhood pride and safety, strengthen the local economy, and contribute to our neighborhoodsʼ strong identity as a great place to live, work and play! This position will be responsible for achieving many of the goals outlined in the Quality of Life Plan and the Neighborhood Action Plan, a shared vision for the neighborhoods’ continued growth that over 250 neighbors and stakeholders created in 2011.


Community Outreach in Silver City

  • Actively listen and plan with neighbors to ensure that neighborhood initiatives yield participation of a diverse group of residents, business owners, and other stakeholders in the Silver City neighborhood.
  • Build neighbors’ capacity and leadership to manage community initiatives to ensure long-term sustainability of neighborhood projects.
    • Organize block clubs, block leader networks and community leadership trainings.
    • Train, teach & connect neighbors to civic education & engagement resources to build political power.
    • Alongside neighbors, facilitate the identification and implementation of neighborhood projects that address community safety, neighborhood power and pride or physical conditions.
    • Facilitate and support project planning and meetings to address concerns and opportunities. o Foster social engagement among neighbors through block gatherings.
  • Create connections with neighborhood residents through door-to-door activities and one-on-one interviews.
  • Collaborate with community partners (nonprofit, government, etc.) to address specific challenges and foster neighborhood leadership on solutions.
  • Owning VIAʼs role in the Quality of Life Plan and Neighborhood Action Plan.

Community Event Management

  • Plan and implement events that foster social engagement, enhance neighborhood identity, and increase economic activity, such as the Silver City International Festival, Trick or Treat Street, Annual Gathering, etc.
  • Engage neighborhood residents and business owners in the planning and coordinating of special events to ensure long term sustainability of these community development efforts.
  • Work with Development staff to secure grants and sponsorships.
  • Coordinate all logistics, including securing venues, vendors, volunteers, partnerships, etc.
  • Ensure appropriate event follow-up, including and not limited to: thank you letters, financial records, clean-up, evaluation, etc.

Program Leadership, Success Measurement

  • Lead, inspire, and develop a high performing Community Building and Housing Outreach team, serving as the direct manager for Community Building and Housing Outreach staff.
  • Serve as VIA’s lead for ensuring that we listen to all neighbors on all things and create opportunities for VIA team members to engage with neighbors regularly.
  • Collect and analyze anecdotal, qualitative and quantitative community feedback (data) and use it to shape VIAʼs work.
  • Create and manage annual budgets for all Community Building and Housing Outreach work.
  • Coordinate with the Development Director and Communication staff in creating grant proposals, grant reports, sponsorship requests, newsletter, annual reports, and other publications.
  • Cultivate relationships with partners, attending and participating in policy forums, committees, community meetings, and public events.

Organizational Operations

  • Manage/serve as admin for organizational management and internal communication platforms, as needed.
  • Stay informed on best practices to initiate staff training and policies and implement new technology tools that make VIA a more effective organization (e.g., Asana, Salesforce, DocuSign, etc.)
  • Participate in staff and board meetings.


The ideal candidate will have lived experience in VIAʼs anchor neighborhoods (on Milwaukeeʼs near south side) or similar communities. You are a strong team player and collaborator. You get excited about developing leaders. You like to learn, solve problems and think critically and creatively. You manage deadlines and your time well. You are comfortable with and adapt to technology. You motivate and inspire others to take action. You take initiative and follow through on your commitments. You also exhibit:

  • Alignment with VIAʼs mission and values (strength-based, community-led, listening, justice, teamwork & results), with a commitment to continue working towards racial, economic & social equity;
  • Strong communication skills in both English and Spanish;
  • Ability to create & develop relationships with people of all backgrounds, treating people with dignity;
  • Ability to conduct evening and weekend activities on a regular basis (we offer flex scheduling).

These would be a plus but are not required:

  • Knowledge of Google Apps, Salesforce, Hustle, Soapoxx and Asana (technology tools for our work).
  • Experience in community development, community education, or related fields.
  • Studies community education, urban planning, political science, or other related fields.
  • Interest in working with public officials and community-serving organizations.


Starting at annual 21 days PTO + 10 holidays (of your choosing), flexible hours, retirement/pension account with employer match, 100% covered short/long-term disability and life insurance, 75% employer-paid health/vision/dental insurances; and professional development funds.


In compliance with our funding and contracts, VIA is a drug-free workplace. Due to the COVID-19 pandemic, VIA staff are working from home some of the time. Our offices are available for work, but team members are allowed to work remotely. This position requires being out in the community, and VIA has begun to host in-person events and meetings, of course, with health & safety precautions in place for the time being.


Please click on “Learn How to Apply” below for details.


A criminal background will not automatically eliminate you from consideration. A criminal background check will be conducted on the final candidate prior to beginning employment.

VIA CDC prioritizes equity and inclusion. We are an equal opportunity employer, and we strongly encourage people of color, women, members of the LGBTQIA+ community, and others who identify with institutionally excluded groups to apply.

To ensure full consideration for the position, please submit this form.

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