IT Technical Support Specialist

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The Village of Sussex, located in Waukesha County, is hiring an IT Technical Support Specialist to work 29 hours per week. The position provides in-house IT support by handling routine help desk matters, setting up desktop computers and peripheral equipment, managing the IT services contract, monitoring the IT budget, implementing cyber security measures, managing hardware and software procurement, providing basic assistance with Active Directory, and associated project management. The Village contracts with a managed IT service provider. This position will work in partnership with this provider.

Experience delivering user system and hardware support including but not limited to: Windows OS, Active Directory, Office 365, Teams, video conferencing technologies, A/V equipment, desktops, printers, tablets, phones, basic network troubleshooting, and other hardware, software, and cloud-based applications. Knowledge of cyber security protocols is essential. We are seeking a candidate who is comfortable managing multiple projects simultaneously and has an ability to prioritize work.

Work Schedule: The work hours are flexible Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. but must include Tuesday evenings (5:30-7:30) to record Village Board and Plan Commission meetings. This position is required to work in-person at the Civic Center in Sussex.

Qualifications: Associate degree in computer science or equivalent combination of education, training, certifications, and work experience. Candidates currently pursing a degree will be considered.

Wage: The starting pay is $21.66-$24.00 per hour and also includes paid vacation, sick, and holiday hours. Additionally, the successful candidate will be enrolled in the Wisconsin Retirement System (WRS) pension program.

Apply on the Village of Sussex website: Interviews will be scheduled as applications are received so please apply early.

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