Program Manager, Friendship House

Job Summary: The Friendship House Program Manager position is responsible for safely and effectively managing the current emergency housing and transitional living program for women and families with children, working closely with the Director of Programs, Clinical Coordinator, Leadership team and staff to implement this unique Flexible Housing service in Milwaukee.  Cathedral Center began offering emergency housing services via the Friendship House partnership in October 2016. Hours are primarily first shift, with occasional evening or weekend hours. A requirement of this position is participation in a rotating on-call schedule.

Priority responsibilities must focus on ensuring 24/7 staff coverage on all shifts, maintaining safe staffing structures, supervision and on-going staff training. In addition, this position is responsible for service delivery flow, oversite of building maintenance and upkeep, as well as work to ensure we are bringing this much needed Flexible Emergency Housing program to the broader community. The Program Manager will facilitate hiring and supervision of one full-time program assistant, and hourly staff who work evenings and weekends.

Ongoing responsibilities include managing effective overall program services, while developing innovative strategies as needed, including staff and volunteer supervision, tracking outcomes and assisting clients in realizing their goals of independent living, working collaboratively with the Friendship House team to ensure that the residential services and facilities are safe and well-kept and that services are provided in a respectful and compassionate manner.

Specific Job Duties:

The following are key responsibilities of the Friendship House Program Manager, with additional duties that may be assigned to ensure effective teamwork within The Cathedral Center partnership.

1. In partnership with the Clinical Coordinator and Director of Programs: develop and adjust program structure, using a client centered, trauma informed approach to include eligibility criteria, admission forms, referral procedures, daily schedules, internal service flow and other duties as necessary.
2. Develop, assess and oversee implementation of emergency housing services and policies.
3. Oversee safe maintenance of the building and equipment via custodial and facilities staff, as well as outside vendors.
4. Actively participate in the Cathedral Center’s leadership activities, ensuring smooth integration of services within Cathedral Center’s programs.
5. Selection, training and support/supervision of Guest Support Staff, program assistant and volunteers, including development and implementation of staff orientation and training.
6. Timely submission of complete and accurate reports to the Friendship House and Cathedral Center boards, executive director, accounting and others as requested.
7. Actively participate in regular agency meetings: all staff, case review, management meetings and team meetings.
8. Active participation in community meetings and consortiums relative to the homeless provider network, as well as collaboration for client service delivery.
9. Maintain accurate, confidential, professional and up to date documentation of all supervisory and client-oriented services.
10. Effective development and oversight of program services budget.
11. Occasional public speaking and presentations in the community
12. Other duties may be assigned.

The Cathedral Center is a mission focused organization, seeking individuals to join our team who understand the importance of relationship-building, collaboration and mission and who are excited to grow with us. We offer competitive salary and benefits, including 85% or 90% employer paid health and dental insurance, paid long term disability and life insurance, as well as 3 weeks of vacation, in addition to paid sick, personal and holiday time off.

Skills and Qualifications:

Required:

• Education: Bachelor’s degree in social service or complimentary areas.
• Experience: Four (4) years of supervisory and program management experience.
• Valid Wisconsin driver license, insurance and reliable transportation.
• Effective skill in use of EXCEL, Word and other Microsoft applications, as well as comfort in learning an internet-based case management program.
• Clear knowledge and understanding of community and family systems, poverty and homelessness.

Preferred:

• Master’s degree in social service area.
• Bilingual (English/Spanish).