Employment Success Coach

Job Title:

Employment Success Coach

FLSA Status:

Non-Exempt

Last Reviewed:

May 2026

Direct Reports:

No

Job summary:

The Employment Success Coach will provide direct services that support the Common Ground Works Development team with a primary focus to meet the needs of working individuals. This role collaboratively works to promote positive relations and create an environment which attracts and retains individuals seeking employment as well as career pathways for professional advancement. The coach is a trusted collaborator of Members, assessing personal and professional needs, assisting the individual in the identification of resources and strategies for success, the development of service plans and action steps to reach economic self-sufficiency.

Essential Functions:

Coaching

• Provide the highest level of customer service to ensure that Members feel valued while modeling behaviors that the Member can emulate.

• The coach’s primary aim is to strengthen the Member’s wisdom, thought processes, and direct action toward the future, based on the individual’s self-identified goals and management barriers. A supportive and non-judgmental coach creates an environment that allows for inquiry, challenge, and the stimulation of critical thinking around new ways of being, thinking, and acting. Often the end-result is new behaviors applicable to the Member’s whole life. This occurs through the application of his/her specific expertise and guidance of the Member to seek the best course of action for achieving goals and mitigating their barriers.
• Focus on the Member’s job retention, career advancement, financial, life and education goals, the coach will utilize a variety of contact routines and methods as decided by the Member including meeting in-person, virtually, or by phone. There may also be occasions when leveraging social media, the USPS, family, or co-workers is necessary to ascertain the Member’s job performance and the identification of potential barriers, provide employer feedback and/or conduct onsite visits and “just-in-time” coaching. Celebrate milestones and “wins” with Member.

Collaboration

• Leveraging an internal and/or external partner to promote and optimize Member efforts for success (financial coaching, spiritual advising, legal coordination, staffing specialist, behavior health), external partners (i.e., community, employers), to determine the individual’s advancement potential.

Membership Determination

• Use a variety of assessment tools and methods to assist the prospective Member in developing an action plan and the ability to support a longer-term coaching relationship.

• Members’ individual plans will focus on employment, education, life, financial goals, and the supportive services necessary to achieve goals.

Data Tracking & Analysis

• Regular documentation of: status with the Organization, assessment tools, action plans (goal barriers), job performance/retention, successes, barrier mitigation and conversations.
• Utilizing the Stability Assessment to assist Members in the forecast and access resources for barrier mitigation and goal achievement.

Education & Experience:

• Work experience and/or post-secondary education/training demonstrating an ability to perform the duties as described.
• Experience working with the behaviors of at-risk populations.

Competencies, Knowledge & Skills:

• Strong internet and computer software skills; Outlook, client tracking software (Salesforce), Word, Excel, etc.
• Maintain daily files/records, logs and tracking to ensure current and organized activity.
• Coordinates a variety of projects simultaneously.
• Ability to research and implement customer feedback and tracking techniques.

Work Environment:

• General office environment; may be required to sit or stand for extended periods.
• Essential physical requirements of the job: kneeling, standing, pulling, climbing, balancing, crouching, walking, lifting, stooping, bending, tactile sense, hearing, reaching with hands and arms, grasping, pushing, fingering, repetitive movements, talking.
• Ability to move up to 10 pounds.
• Specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to remain calm in a busy office environment.
• Some evening and weekend work required to attend community events and programs.
• Travel within the region to meet with partners and represent the organization at events.